JOHN VA
Cochin
Summary
Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge and leverage my learnings. To get an opportunity where I can make the best potential and contribute to organization's growth.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Associate
Su
Cochin
03.2023 - Current
- Assisted customers with inquiries and product selections.
- Resolved complaints through effective communication and problem-solving skills.
- Maintained knowledge of products to provide accurate information to customers.
- Collaborated with team members to enhance customer service delivery.
- Trained new staff on company policies and customer service best practices.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
ASSOCIATE CS INTERNET
Sutherland Global Services Pvt Ltd
01.2019 - 01.2022
- Simultaneously provided customer service to Amazon.com customers via chat, handling multiple chats at once.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Resolves customer enquiries regarding refunds, thier account membership, status of their package, and most importantly providing excellent customer service.
Doc Collection Executive
Innov Source Pvt Ltd
01.2018 - 01.2019
- Collect documents and accurate details from customers by contacting them directly for their credit card.
- Documenting and maintaining accurate, pertinent information on customer accounts.
Education
Bachelor of commerce -
MG University
Cochin 03.2016 - 03.2019
Plus two Commerce - Commerce
Govt. Hss Puthenthode
Cochin 03.2014 - 01.2016
Skills
- Critical Thinking
- Time Management
- Project Planning
- Communication
- Design & Scale
- Document Review
Personal Information
Date of Birth: 04/25/98
Languages
Malayalam
First Language
English
Beginner
A1
Timeline
Customer Service Associate
Su
03.2023 - Current
ASSOCIATE CS INTERNET
Sutherland Global Services Pvt Ltd
01.2019 - 01.2022
Doc Collection Executive
Innov Source Pvt Ltd
01.2018 - 01.2019
Bachelor of commerce -
MG University
03.2016 - 03.2019
Plus two Commerce - Commerce
Govt. Hss Puthenthode
03.2014 - 01.2016