John Varghese

Job Role :

• Train, coach and supervise a team of 30 employees engaged in content moderation.
• Act as point of contact for client escalations and mitigate non compliant activities flagged from client end.
• Review and report any incidents. Suggest action according to laid down guidelines of the organization as well as the agreement agreed upon with the client.
• Participate in client meetings and opine on suitable changes in order to improve the current workflow gaps.
• Evaluate employee performance based on KPIs and convey constructive feedback in order to improve employee skills as well as boost morale to foster wellbeing.
• Promote and participate in idea generation to improvise and innovate the current workflow. Part of numerous client approved process refinements which started as basic ideas suggested by employees.
• Maintain SLA and highlight breaches if any with the current actions being taken to mitigate the same.
• Work with different teams in order to seamlessly integrate policy changes. Point of contact from the operations side.

• Company Overview: The company specialized in tailor-made journeys in India for discerning travelers, mainly from the UK and the European countries, since its inception in 1983
• Enhanced brand visibility by developing and executing innovative marketing campaigns
• Devised marketing plans using digital strategies, print advertising, and word-of-mouth tactics
• Participated in tourism seminars/shows in order to establish ties with various stakeholders
• Developed strong rapport with clients through consistent follow-up and attention to detail

Job Role :

• Conduct Client Due Diligence (CDD) on SME Banking clients; working with Relationship Managers to understand the client, assess the client's Anti-Money Laundering (AML) Risk, gather documentation from publicly available sources, liaise with RMs to gather documentation, liaise with other departments and produce high-quality CDDs
• Perform SME reviews assigned by the Supervisor according to processing turnaround and productivity standards
• Review data consistency across various documents and system data according to pre-set guidelines.
• Provide Relationship Managers with insights into clients' AML risk and develop an understanding of the Industry sector, client information, and other relevant factors that could impact the Bank's AML risk