John Zacharia
Global Account Manager, Business Development And Sales
Bangalore
Summary
- Results-focused Global Account Manager and Sales Professional offering 13+ years of combined experience and demonstrated record of achievement in sales and customer relations.
- Hardworking and data-driven approach to pursuing and servicing accounts in Technology Industry market. Knowledgeable about Cloud Services,Data Center solutions,Software as a Service Solutions, Data Migration and deployment to cloud solutions and Information governance and security.
- Expertise in domestic and international business. Highly successful at delivering top-tier customer service and Technology sales. Flexible, resourceful and motivational team player with expertise in driving partnerships and understanding the tech space. Dependable and results-oriented professional with superior communication skills.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Global Account Manager
Iron Mountain
Bengaluru
05.2021 - Current
- Responsible for managing high complexity clients to ensure continued revenue
- Oversee international sales in 5 regions and 15+ countries
- Proactively managed customer programs through new opportunity identification and creating a global pipeline of
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Built relationships with customers and community to establish long-term business growth.
- Facilitated business by implementing practical networking techniques.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Drove sales by developing multi-million dollar contract sales.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Organized promotional events and interacted with community to increase sales volume.
Senior Business Development Manager
Iron Mountain
Bangalore
04.2016 - 05.2021
- Generated new business with marketing initiatives and strategic plans.
- Displayed expertise in Cloud services, Data Center co location services and other key Digital tech solutions
- Built relationships with customers and community to establish long-term business growth.
- Facilitated business by implementing practical networking techniques.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Founder, Head Business Development (Sales)
Palaver Technology Pvt Ltd
Bangalore
02.2014 - 03.2016
- Leading a small startup of 18 member team of Sales, Software engineers and Graphics Designers to bring to market solutions to optimize enterprise level transactions in the Pharmaceutical and Healthcare industry
- Experienced professional with a strong background in business development, sales, and leadership, specializing in Cloud, SaaS, and enterprise go-to-market technologies.
- Proven track record of driving business growth by strategically leveraging Cloud and SaaS solutions to expand market presence and achieve revenue objectives.
- Skilled in identifying and capitalizing on new sales opportunities within the Cloud and SaaS landscape.
- Adept at cultivating and nurturing client relationships, understanding their unique needs, and delivering tailored solutions.
- Proficient in leading cross-functional teams and fostering a collaborative environment.
- Expertise in formulating and executing business strategies that align with industry trends in Cloud computing, SaaS platforms, and enterprise technology. Strong communicator and negotiator, leveraging insights from the Cloud and SaaS domains to achieve successful outcomes.
Business Manager
Regalix
Bangalore
09.2012 - 01.2014
- Developed business pipeline using cold and warm techniques.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Enhanced customer experience using all omnichannel offerings.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Opened over 25 new accounts, exceeding goals 120%.
- Communicated with local organizations to build networks and develop leads.
- Brought in new accounts through successful networking strategies and promotional approaches.
Tech Support Manager
Hutchison 3G UK Limited
Pune
01.2008 - 02.2009
- Updated customer records in CRM to document interactions.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Supported customers by managing 200+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
Customer Service Specialist
Wipro
Pune
12.2006 - 11.2007
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Sales Intern
E3R telecom
Pune
06.2006 - 11.2007
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
Education
BBA - Business Administration
Christ University
Bangalore,India 05.2009 - 05.2012
Skills
Sales
undefinedAdditional Information
- ACHIEVEMENTS , Chairmans Club Award
Accomplishments
Reading, Travelling,Music and Movies
Timeline
Global Account Manager
Iron Mountain
05.2021 - Current
Senior Business Development Manager
Iron Mountain
04.2016 - 05.2021
Founder, Head Business Development (Sales)
Palaver Technology Pvt Ltd
02.2014 - 03.2016
Business Manager
Regalix
09.2012 - 01.2014
BBA - Business Administration
Christ University
05.2009 - 05.2012
Tech Support Manager
Hutchison 3G UK Limited
01.2008 - 02.2009
Customer Service Specialist
Wipro
12.2006 - 11.2007
Sales Intern
E3R telecom
06.2006 - 11.2007
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