Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic

John Beulla Mary

HR Assistant | Screening Specialist Lead| Sr. Customer Service Representative
Hyderabad

Summary

With over 6+ years of experience into HR and Customer Service role. Organized and dependable, successful at managing multiple priorities with a positive attitude. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

HR Assistant III| L4 Leave & Absence Case Manager.

Amazon Development India Pvt Ltd
08.2024 - Current
  • Working as HR assistant III role. Assisted US amazon employees regarding the leave of absence and with disability team.
  • Checked if they require any accommodation and approved it based on the legitimate documentation they provide.
  • Spoke to the Employees and confirmed their Return To Work information and updated in the system.
  • Assisted employees with their attendance and unpaid time off deductions information.
  • Always met the metrics and the daily targets.
  • Manage high-volume leave cases for Amazon employees, ensuring compliance with company policies and employment laws.
  • Act as a primary point of contact for employees navigating FMLA, ADA accommodations, disability leave, parental leave, and personal leave processes.
  • Collaborate with HR Business Partners, Employee Relations, and Operations to support leave escalations, return-to-work cases, and ADA accommodations.
  • Utilize HR systems (Workday, Salesforce) to track cases, document interactions, and generate compliance reports.
  • Educate managers and employees on Amazon's leave policies, ensuring a smooth and transparent process.
  • Identify trends in leave requests and accommodation cases to drive process improvements and enhance employee experience.

Referral Specialist (POD Lead)

Randstad India Pvt Ltd ( Meta Client)
07.2022 - 06.2024
  • Screen Resumes of Director post assisted them regarding Interview process , maintained integrity during their candidature.
  • Always maintained SLA and met daily targets.
  • Recently promoted as referral specialist (POD Lead) at Meta received kudos from the client for submitting good candidates and best performer and reliable person.
  • Have experience mentoring teams, conducting trainings, preparing presentations, attending calibration calls with clients, conducting huddles, coordinating with internal teams, working as a subject matter expert (SME), assigning applications to the team.
  • Addressing questions or queries from the team, approving SLA tickets, achieving daily targets, maintaining quality scores at 100%, and ensuring SLA compliance.

Senior Screening Specialist LEAD

Randstand India Private Ltd ( Google Client)
07.2022 - 06.2024
  • Screening specialist lead for Google client (North America and supported APAC region whenever required) worked on open roles (Apprenticeship, full-time) screened 100+ applications everyday in I.T. domain.
  • Mentored pilot batch.
  • Provided insights of the process to the U.S Team.
  • Adaptive to grasp new process updates.
  • Maintained 100 percent quality scores.
  • Conducted 1-1 sessions for the team members and provided feedback on escalation calls.

Sr. Customer Support Represntative

ADP
07.2021 - 06.2022
  • Worked as a Senior Customer Service Representative for Inbound contact center handle calls of the employee who calls regarding their benefits (Insurance).
  • Especially Annual enrollment and declaring a life event and also educate the employees that they can enroll for benefits online.
  • Cross skilled regarding W3 forms and assisted employees with their W3 forms.

  • Help them to navigate the online portal and also answer the queries regarding their benefits.
  • Assisted New joiners during the me of nesting mentored them conducted Webex calls in order to assist them regarding process .
  • Barged the calls and help them to have hands on the process.

Sr. Customer Service Representative

HSBC Electronic Data Processing India Pvt Ltd
03.2020 - 07.2021
  • Customer Support Associate for UK contact centre Inbound contact centre.
    Hands on experience working on application such as BMM, Media bar, E care and E-champs and Sase-fm.
  • Handled queries for Credit cards, Current account and also Saving account, Opening and Closing of an account and assisted customer and made them aware about digital banking
  • How to safeguard their accounts by being hacked or scammed and also ensured that they are adopted with the new policies of the bank
  • Assisted the UK customers regarding the criteria and eligibility for Personal Loan.
  • Assisted them regarding Placing an Direct debits and Standing Orders.

Customer Service Associate

Synchrony Financial International Service Pvt Ltd
03.2018 - 03.2020
  • Customer Service Associate for IBNT process, handled customer calls for Deceased Notification later cross skilled for recovery Collections and Settlements.
  • Hands on experience on applications such as one FD, RMS MG, vision plus on demand.
  • Also was Role Model twice in the year 2018 and for 3 months in 2019.
  • Always maintained good stand in call quality also received star performer recognition in consecutive 3 months.

Education

Bachelor of Commerce -

Holycross Degree College For Women
03.2004 - 05.2007

Skills

Ability to deal with people diplomatically

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Timeline

HR Assistant III| L4 Leave & Absence Case Manager.

Amazon Development India Pvt Ltd
08.2024 - Current

Referral Specialist (POD Lead)

Randstad India Pvt Ltd ( Meta Client)
07.2022 - 06.2024

Senior Screening Specialist LEAD

Randstand India Private Ltd ( Google Client)
07.2022 - 06.2024

Sr. Customer Support Represntative

ADP
07.2021 - 06.2022

Sr. Customer Service Representative

HSBC Electronic Data Processing India Pvt Ltd
03.2020 - 07.2021

Customer Service Associate

Synchrony Financial International Service Pvt Ltd
03.2018 - 03.2020

Bachelor of Commerce -

Holycross Degree College For Women
03.2004 - 05.2007

Languages

English
Hindi
Telugu
Tamil

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John Beulla MaryHR Assistant | Screening Specialist Lead| Sr. Customer Service Representative