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23 Years experience as a 911 Telecommunicator Shift Supervisor where I worked as emergency call taker, multi-frequency radio operator, multiple monitor and multiple software computer operator and multitasker seeking a new, exciting, and challenging position as a Remote Customer Service Specialist I Thermo Fisher Scientific where my skills and knowledge can be used to its fullest.

Experienced in utilizing the ADDIE Model for Training and Instructional Design with a proven track record in assessing customer requirements to develop targeted training tracks that align with mission objectives. Skilled Master Trainer and Group Facilitator who has successfully led large and small groups in the creation of comprehensive programs that impact the entire Navy's Enterprise. Collaborated with the Navy Media Center to contribute to the development of video training content used worldwide. Consistently bridged performance gaps and enhanced retention rates by assessing, recommending, and implementing effective training programs. Extensive experience working closely with business units to identify learning needs, propose appropriate delivery methods, and design training plans and curriculum roadmaps. Strong project management skills including defining project milestones, allocating resources, managing timelines, and effectively communicating project summaries. Conducts training evaluations to ensure program quality and success while providing valuable feedback to leadership. Facilitated Transformation Teams focused on streamlining business processes for optimal training delivery, monitoring, and assessment. Certified in Contract Administration with expertise in problem-solving and strategic planning. Dynamic Platform Trainer/Online Trainer and Facilitator for over 20 years with a deep understanding of learning technology and excel in content development. Proficient in Microsoft Excel, Word, PowerPoint, SharePoint, and Jira, bringing a comprehensive skill set to drive success in training and development initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced knowledge manager with a demonstrated history of working in the higher education industry for more than 17 years. Strong business development professional with an MLIS focused on information science from AUE. Focused and effective at prioritizing tasks. Hardworking, excellent at juggling multiple tasks, and working under pressure. Highly organized and articulate.
General Skills
· Ability to handle multiple projects simultaneously with a high degree of accuracy. A committed manager with exceptional leadership, organizational skills, and communication abilities leads high-performing cross-functional teams. Leads projects, company operations, and business growth.
. Ability to think analytically and to develop new or revised systems, procedures, and workflow.
. Ability to schedule and prepare assessments and assessment plans.
· Ability to prepare comprehensive reports and present ideas clearly and concisely in written and oral form.
· Ability to make administrative decisions, interpret policies, and supervise staff.
· Advanced knowledge of Microsoft Office Suite
· Knowledge of the philosophy and techniques of information management.
· Ability to organize job duties and work independently and in a team.
· Creativity to develop and implement programs and services.
· Staff training and development
· Skilled multitasker.
bilingual in Arabic and English

John C Abraham

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Senior Librarian

Junior Librarian

Junior Professional Assistant

Education

Master of Library And Information Science - Library And Information Science

Master of Arts - Sociology

Master of Arts - Economics

PG Diploma in Library Automation And Network - Library Automation And Network

Bachelor of Arts - Library Science

Skills

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Senior Librarian

Junior Librarian

Junior Professional Assistant

Master of Library And Information Science - Library And Information Science

Master of Arts - Sociology

Master of Arts - Economics

PG Diploma in Library Automation And Network - Library Automation And Network

Bachelor of Arts - Library Science

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