John Calvin Gandi

Competent IT professional with about 4 years of experience in CyberArk Privileged Access Management, eager to learn and acquire new skills and to apply them whenever the situation demands in order to satisfy the needs of the organization and society.

• Around 4 Years of IT experience and same as in to CyberArk Administration.
• As a team member, Involved in Installation, Configuration, Management and Troubleshooting of CyberArk Core PAS components.
• Worked on LDAP integration to import the Active Directory users and groups into CyberArk.
• Worked on CyberArk integrations (such as SMTP, SIEM, LDAPS).
• Worked on Authentications methods such as SAML and Radius as per the client requirements.
• Worked on creating Platforms, adding exceptions to the platforms, creating safes, adding users and granting relevant permissions to safe members, and onboarding Privileged Accounts to their respective safes.
• Troubleshooting user issues like password change, reconciliation and verification, PSM session connection issues based on requests raised by end users.
• Troubleshooting user login issues and resolving them accordingly.
• Managed Auditor roles like fetching reports & monitoring Compliance status.
• Onboarding the accounts such as Windows, Unix/Linux and Database as per the standard operating procedure.
• Onboarding bulk accounts into CyberArk with PUU and Account from file.
• Onboarding accounts using the account discovery mechanism.
• Managing Platform management settings and Dual Control setup.
• Worked on PSM web-based connectors.
• Worked on Ticketing Tools such as ServiceNow.
• Participated in DR Activities as part of DR exercises to meet regulatory requirements, performed failover and failback for the CyberArk application.

• Bachelor of Technology

Andhra University, Visakhapatnam- Feb 2022

• CyberArk DEFENDER Certified
• Pursuing SENTRY Certification

Currently working as Security Engineer at MPHASIS in the pay roll of (Boven Technologies Private Limited) from Feb 2022 to till date.

PROJECT NAME:

PROJECT DESCRIPTION: Privileged Access Management (PAM) project providing L2 support which includes CyberArk PAM Administration, Implementation and Maintenance.

POSITION: Senior Engineer

TEAM SIZE: 10

DURATION:

ROLES & CONTRIBUTION:

• Involved in the implementation and configuration of all components in CyberArk Tools (EPV, CPM, PVWA, PSM, Private Ark client and DR Vault).
• Generated Reports in CyberArk through Private Ark client and PVWA.
• Created platforms and safes, and onboarded accounts like Windows, Linux, and Databases as per SOP.
• Good Experience in troubleshooting various issues in CyberArk components.
• Configured dual-control workflow approvals for integrated accounts requiring approval, in accordance with client requirements.
• Monitored and tracked incidents to ensure resolution within the customer’s Service Level Agreement (SLA).
• Worked on Account Discovery processes.
• Participated in the Disaster Recovery drills.
• Performed administrative tasks, including safe creation, policy creation, and platform management.
• Created, modified, and deleted user accounts on UNIX and Windows servers.
• Experienced in the installation and configuration of Secrets Management for non human accounts using Credential Providers (CP and CCP).
• Managed permissions and access levels for user accounts.
• Worked in 24/7 rotational shifts as part of L2 support.

TECHNOLOGY & TOOLS:

▪ CyberArk, Administration and Installation of CyberArk with all components, including Vault, PVWA, CPM, PSM,

▪ ServiceNow Ticketing Tool, MS Excel

PROJECT NAME:

PROJECT DESCRIPTION: This project was a maintenance support project providing L1/L2 support. Troubleshooting  and resolving various issues related to CyberArk PAM.

POSITION: Senior Associate

TEAM SIZE:8

DURATION:

ROLES & CONTRIBUTION:

▪  Monitoring and performing health check on all the CyberArk components.  

▪ Onboarding accounts (Windows, Linux, Database) as per SOP.  

▪ Monitoring the ServiceNow ticketing tool for high-priority issues and resolving  tickets within SLA.  

▪ Handled user incidents, service requests, and change requests.  

▪ Performed administrative tasks including Safe creation, Policy creation, and  Platform management.  

▪ Uploaded bulk accounts (Privileged Accounts) into CyberArk using Password Upload  Utility (PUU).  

▪ Integrated LDAP for importing users from Active Directory to CyberArk.  

▪ Gained knowledge of DC-DR failover and DR-DC failback mechanisms. 

▪ Generated Privileged Accounts Inventory, Application Inventory, Entitlement and  Activity Log reports.  

▪ Installed new component (Vault, CPM, PSM, PVWA).  

▪ Involved in creating of Platforms, adding exceptions to the platforms, creating safes,  adding users and granting relevant permissions to safe members.  

▪ Worked 24/7 rotational shifts.

TECHNOLOGY & TOOLS:

▪ CyberArk, Administration and Installation of all CyberArk components, including  Vault, PVWA, CPM, PSM. 

▪ ServiceNow Ticketing Tool, MS Excel

I hereby declare that the above-mentioned information is true to the best of my knowledge and belief