Johncy Mary A

• Developed and initiated projects, managed costs, and monitored performance.
• Managed projects from procurement to commission.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Defined and managed project scope, ensuring project alignment and on-time delivery within the defined scope.
• Managed project resources, including personnel, equipment, and materials, resulting in effective and efficient resource allocation.
• Fostered strong relationships with stakeholders, including clients, vendors, and partners, ensuring cohesive collaboration and successful project outcomes.

• Implemented project management processes by establishing and refining methodologies, tools, and templates to ensure consistency and efficiency across projects.
• Led high-performing project teams by assigning roles and responsibilities, setting goals, and providing guidance and support.
• Managed project budgets and timelines, resulting in 95% of projects completed on time and within budget.
• Identified potential project risks and developed strategies to mitigate them, leading to a 20% reduction in overall project risks.

• Implemented innovative recruiting strategies to attract top talent, contributing to a diverse workforce.
• Maintained up-to-date knowledge of employment laws and regulations, advising leadership on best practices for compliance in all aspects of HR operations.
• Collaborated with cross-functional teams to identify areas of improvement in HR policies and procedures.
• Developed comprehensive onboarding programs for new hires, fostering smooth integration into the company culture.

• Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
• Developed strategic growth plans to increase sales and deliveries.
• Engaged customers to discuss business needs and explore opportunities to increase sales.

• Established metrics, applied industry best practices and developed new tools and processes.
• Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
• Identified potential product risks and developed plans to mitigate or eliminate hazards.
• Recommended software solutions such as automated test tools or improved test processes to meet business strategies.

• Generated reports detailing findings and recommendations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Evaluated customer needs and feedback to drive product and service improvements.
• Maintained database systems to track and analyze operational data.

• Optimized resource allocation across multiple projects, ensuring timely completion and client satisfaction.
• Presented insightful findings to executive-level stakeholders during both formal presentations and informal progress updates meetings alike – ultimately influencing critical decisions impacting companies'' future trajectories.
• Evaluated organizational structures and implemented change management initiatives, driving operational efficiency.
• Spearheaded digital transformation initiatives for clients, integrating cutting-edge technologies into existing systems and processes.

Provided technical on-call support for Dell customers in the U.S., addressing software issues and offering sales of warranties and add-ons. Diagnosed and resolved technical problems, including network issues, and installed and configured hardware and software. Guided customers through troubleshooting, ensured timely resolution, and followed up to confirm issue resolution, performing parts replacements or repairs as needed.

Conducted preliminary analyses before calls by verifying payer status via direct calls, IVR systems, or web portals. Maintained detailed documentation for insurance submissions and audit trails. Resolved inquiries and complaints promptly, providing accurate product and service information. Researched authorizations, nursing notes, and medical records to support calls. Analyzed accounts receivable data to identify underpayment reasons, days outstanding, and top denial reasons, and documented findings with appropriate codes.

Successfully prospected and sold medical billing revenue cycle management services, boosting the client base by 25%. Consistently exceeded monthly sales targets by 30% through efficient lead generation and closure. Operated autonomously to achieve targets and identified new market opportunities, increasing the potential client base by 20%.