JIIRA
John Elsin Raj
Process Expert
Chennai,TamilNadu
Summary
Organized Workflow Coordinator offering proven history of excellent communication and empowering leadership. Industrious and meticulous with passion for streamlining processes to improve quality and productivity. Proficiency with workflow management software and demonstrated success in meeting client and management expectations. Strategic project management professional bringing exceptional client relations skills and strong aptitude for resource allocation. Well-equipped to manage projects of all scopes and deliver quality completion to meet client and corporate needs. Strong background in integrating divergent processes into smooth workflows. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
5
5
Languages
Work History
Workflow Specialist
TCS Siruseri
11.2022 - Current
- Established performance benchmarks for key workflow metrics, tracking progress against targets over time to ensure continuous improvement efforts remained on track.
- Created custom workflows tailored to the unique needs of individual departments or teams, enhancing overall effectiveness.
- Developed strong relationships with vendors, negotiating contracts that supported efficient resource allocation across projects.
- Designed intuitive user interfaces for internal software applications, simplifying complex tasks and increasing user adoption rates.
- Developed comprehensive reports for senior management, highlighting workflow performance metrics and areas for improvement.
- Fostered a culture of continuous improvement within the organization by regularly soliciting feedback from team members and implementing impactful changes.
- Implemented automation tools for routine tasks, freeing up time for more strategic initiatives.
- Reduced error rates with diligent monitoring of workflow processes and timely resolution of issues.
- Facilitated seamless transitions during periods of organizational change by developing detailed workflow documentation and training materials.
Process Expert
DISYS / Dexian
09.2021 - 11.2022
- Maintained strong relationships with internal customers ensuring their needs were met effectively balancing competing priorities and resource constraints.
- Conducted root cause analysis to identify issues and develop corrective actions for process optimization.
- Communicated effectively with stakeholders to align expectations, gather requirements, and provide updates on project progress.
- Enhanced process efficiency by analyzing workflows and implementing improvements.
- Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
- Facilitated workshops aimed at capturing current state processes, eliciting requirements, and developing future state solutions aligned with organizational objectives.
- Leveraged Lean Six Sigma methodologies to identify opportunities for waste reduction and improved efficiency.
- Optimized operations, analyzed bottlenecks, and identified areas for improvement.
- Developed process documentation to maintain standardization and knowledge sharing among team members.
- Conducted regular audits of existing processes to ensure adherence to established procedures while identifying areas for potential improvement.
Customer Service Subject Matter Expert
NTT DATA Services
02.2019 - 09.2021
- Assisted in the creation of customized solutions for clients based on their specific needs, leading to increased client retention rates.
- Actively participated in interdepartmental meetings, representing the voice of the customer service function while collaborating with other departments on strategic initiatives.
- Collaborated with cross-functional teams to improve overall customer experience and product quality.
- Devised strategies to maintain consistent service standards during high-volume periods or staffing shortages without compromising quality or efficiency levels.
- Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
- Established and maintained strong relationships with key clients, acting as a trusted advisor for all customer service-related matters.
- Developed and implemented training programs to increase team knowledge and performance in handling customer inquiries.
- Streamlined customer service processes for improved efficiency and increased positive feedback.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Championed a culture of continuous learning within the team, fostering an environment that encouraged skill development and growth opportunities.
Accountant
Royal Enfield Showroom
01.2018 - 01.2019
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
- Implemented effective cost control measures to minimize overspending without sacrificing quality or service levels.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
Education
Bachelor of Arts - Accounting And Finance
Madras Christian College
Chennai, India 04.2001 -
High School Diploma -
Kalaimagal Vidhya Mandir Higher Secondary School
Chennai, India 04.2001 -
Skills
Lean Six Sigma
Business process improvement
Process Automation
Process Mapping
Software integration
Team Development
Workload balancing
Client Relationship Management
Quality monitoring
Project Management
Report Generation
Follow-up skills
Business Administration
Business Administration
Deadline Management
Software
Microsoft Excel
Microsoft Tools
Certification
Green BELT
Interests
Playing
COIN Collections
Vintage collections
Additional Information
Won Gold medal in All India Nau Sanik Camp Held at Karwar
Timeline
Workflow Specialist
TCS Siruseri
11.2022 - Current
Process Expert
DISYS / Dexian
09.2021 - 11.2022
Green BELT
07-2021
Customer Service Subject Matter Expert
NTT DATA Services
02.2019 - 09.2021
Accountant
Royal Enfield Showroom
01.2018 - 01.2019
Bachelor of Arts - Accounting And Finance
Madras Christian College
04.2001 -
High School Diploma -
Kalaimagal Vidhya Mandir Higher Secondary School
04.2001 -