John Hosanna Nidanapu
Vijayawada
Summary
Dynamic IT Support Engineer with a proven track record at Vanadana Hospital, excelling in troubleshooting and technical support. Recognized for resolving a record backlog of support tickets and enhancing team performance through effective training and leadership. Skilled in hardware installation and committed to delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
IT Support Engineer
Vanadana Hospital
Madhira
01.2024 - 01.2025
- Maintained inventory records of all hardware components within the organization's network.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Conducted workflow analysis, space design or cost comparison analysis.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Supported customers with online billing, access, and account issues.
- Served as first point of contact for incoming technical service calls and emails.
- Updated customer information and account status in the database following each interaction.
Assistant Manager
ESSO
Newcastle Upon Tyne
07.2016 - 07.2018
- Recruited and trained new employees to meet job requirements.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
PG Diploma - Computing And IT
Uiversity of Northumbria
Newcastle Upon Tyne,UK01-2019
Bachelor of Technology - EEE
JNTU HYDERABAD
Hyderabad,india07-2015
Skills
- Technical support
- Troubleshooting techniques
- Network troubleshooting
- Hardware installation
- Technical documentation
- Customer service
- Team leadership
- Time management
- Performance monitoring
- Employee training
- Workflow analysis
- Problem solving
- Money handling
- Employee development
- Team motivation
- Hiring and training
- Staff management
- Negotiation
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Timeline
IT Support Engineer
Vanadana Hospital
01.2024 - 01.2025
Assistant Manager
ESSO
07.2016 - 07.2018
PG Diploma - Computing And IT
Uiversity of Northumbria
Bachelor of Technology - EEE
JNTU HYDERABAD
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