John L Pinto
Bangalore,Karnataka
Summary
Results-oriented professional with over 17.5 years of experience in brand management, Trainer relations, and client relationship management. Seeking to excel in the Trainer Lead role at your company. Expert in Client Relationship, Operations Lead, and Skill Trainer Manager. Logical operations lead with natural gifts in performing quality controls and monitoring team productivity. Committed to contributing toward the achievement of the company's operational and strategic objectives.
Overview
18
18
years of professional experience
Work History
Training and Operations Lead
E-Com Central
Bangalore
07.2023 - Current
- Executed comprehensive business strategies to drive operational improvement. Established team-specific short-term goals, identified key performance indicators (KPIs), and consistently tracked progress.
- Managed a team of 24 Tech and Non-Tech recruiters responsible for addressing projects related to trainer outsourcing from Knowledge Hut (Upgrad), Knowledge Academy, Edforce, Hero Vired, and Teamlease
- Utilized professional connections, online job resources, and social media platforms to recruit and select new trainers (domestic and international).
- Handled worldwide E-Learning initiatives with a focus on the USA, UK, Canada, Australia and India.
- Facilitated training sessions for onboarding trainers and instructors for a range of important topics, such as PMP, ITIL, SalesForce, and Big Data, including both AWS and Azure products.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Managing budgets and ensuring costs remain within allocated amounts.
Training & Operations Manager (Trainer Academy)
Teamlease Edtech
Bangalore
10.2022 - 07.2023
- I led and managed the team in recruiting, training, and mentoring staff. I was responsible for creating a positive work environment, setting performance expectations, and evaluating team performance.
- Identified improvement opportunities through consolidation of current procedures and processes.
- Collaborated with the BD team to identify and cater to the training requirements of corporate clients
- Connected and enhanced the trainer's database with the assistance of diverse technologies both locally and globally
- Collaborated with the business development team to develop a competitive strategy, create a client presentation proposal, and successfully close deals.
- Procured a Havel's contract, managing a team of soft-skill instructors for pan-India deployment.
SME Manager
Knowledgehut
Bangalore
09.2021 - 07.2022
- Revamped Trainer acquisition process, enhancing the department's capabilities to forecast client requirements and sustain robust pipelines.
- Collaborated with team to surpass diversity sourcing goals and increase diversity slates from 30% to 90%.
- Striving for superior client satisfaction scores beyond the industry norm.
- Designed and implemented a streamlined Behavioral onboarding process for improved efficiency in both Tech and Non-Tech service operations.
- Enhanced team sourcing and social networking expertise with a focus on diverse functional recruiting.
- Created marketing campaigns and content to promote products and services of the SME.
- Coordinated with other departments to ensure efficient operations within the SME.
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Organized events for customers to promote products and services of the SME.
Trainer Relationship Manager
iServeit
Bangalore
02.2017 - 08.2021
- Managed outsourced trainer projects from SimpliLearn and Manipal Pro Learn.
- Utilized professional networks, job boards, and social media to source and implement new trainers both domestically and internationally.
- Implemented strategies to enhance market penetration and increase revenue for E-Learning products.
- Successfully trained PMP, ITIL, Sales force and other skilled workshops to onboard trainers
- Collaborated with the sales team to organize and assign trainers for scheduled workshops.
- Conducting DEMO sessions with trainers and clients/attendees for better understanding.
Trainer Relationship Manager
Simplilearn Americas LLP
Bangalore
04.2015 - 01.2017
- Acting of the tickets generated by the sales team on the training workshop and connect with the trainers to match the requirements
- Negotiate commercials with the trainers based on the budget provided by the Sales team
- Share or seek the TOC from the trainer based on the training objective.
Soft Skill Trainer and Quality Head
Itronics Info
Bangalore
09.2009 - 03.2015
- Conducted customized training sessions to enhance employees' core competencies.
- Monitored, evaluated, and recorded training activities and program effectiveness.
- Collaborated with managers, instructors, and customer representatives to gather input on training needs.
- Generated innovative techniques for instruction in situations where anticipated progress was not achieved.
- Provided guidance and support to help participants develop the necessary skills to reach their goals.
- Conducted one-on-one coaching sessions with employees to reinforce learning objectives.
Business Development Executive
Armor Consultancy
Bangalore
05.2006 - 08.2009
- Resolved customer complaints about sales and service.
- Determined price schedules and discount rates.
- Analyze customer preferences to identify key areas of focus for sales initiatives
- Advised dealers and distributors to ensure the functional effectiveness of business operations.
Education
Bachelors of Arts - Journalism
ST'JOSEPH EVENING COLLEGE
Bangalore, Karnataka04.2006
Pre-University College -
ST'JOSEPHS' PRE UNIVERSITY COLLEGE
Bangalore, Karnataka04.2003
Skills
Expertise in Language:-
- English (UK & US)
- Hindi
- Kannada
- Tamil
- Telugu
- Malayalam
Enhanced Skills:-
- Experience preparing sales projections
- Project Management
- Risk Management
- Performance monitoring
- Staff Supervision
- Quality Assurance
- Compliance Management
- Employee Development
- HR knowledge
Additional Certification:-
Lean Six Sigma Green Belt Certified
Personal Information
- Father's Name: Leo Christopher J
- Date of Birth: 07/07/1985
- Marital Status: Yes
Location
Bangalore, Karnataka, 560043
Hobbies and Interests
Travel
Disclaimer
All the information shared in the resume is correct, and I take full responsibility for its correctness.
Timeline
Training and Operations Lead
E-Com Central
07.2023 - Current
Training & Operations Manager (Trainer Academy)
Teamlease Edtech
10.2022 - 07.2023
SME Manager
Knowledgehut
09.2021 - 07.2022
Trainer Relationship Manager
iServeit
02.2017 - 08.2021
Trainer Relationship Manager
Simplilearn Americas LLP
04.2015 - 01.2017
Soft Skill Trainer and Quality Head
Itronics Info
09.2009 - 03.2015
Business Development Executive
Armor Consultancy
05.2006 - 08.2009
Bachelors of Arts - Journalism
ST'JOSEPH EVENING COLLEGE
Pre-University College -
ST'JOSEPHS' PRE UNIVERSITY COLLEGE
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