Johnny Christian
Healthcare IT Manager & Professional
Gas City
Summary
Experienced IT Manager with 15+ years in healthcare tech, specializing in systems administration, team leadership, and large-scale project delivery. Skilled in Azure, SQL Server, and EMR platforms, with a strong focus on process improvement and stakeholder communication.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Windows Systems Administrator Manager
athenahealth
03.2023 - Current
- Used as Team Lead for athenaPracticeSRE Team - Project Side (Staff on all 3 shifts)
- Oversee Projects For New Hosting Implementations
- Perform Oracle 19c Database Migrations for our Oracle-Based athenaFlow Databases
- Develop and Coordinate Schedule for all Hosted Migrations, OS Upgrades, athenaPractice Upgrades, OS Migrations, athenaFlow Upgrades
- Learned, implemented and managed InDxLogic Integration in replacement of Surescripts Document Management for 20 Hosted Customers
- 2024 HBA Ambassador Group Leader & Member. Presented Ambassador Group suggested solution to ELT and sponsors at end of year presentation.
- Discussion Leader for All New Customers on helping customer understand how hosting environment will work for their individual practice.
- Assist with development of athenaPractice Hosting Marketing Material
- One-Time Lead Spokesperson on athenaPractice Hosting Promotion Webinars
- One-Time Panel Member on CIE Diversity & Inclusion Discussion
- Developed process to keep athenaFlow Oracle databases updated with Oracle Patches on a quarterly basis
- Improved upgrade processes by implementing automated tools and concrete task lists.
- Coached the team on managing, upgrading, and troubleshooting hosted products such as athenaPractice, athenaFlow, Surescripts Document Management, SQL Server 2008, 2012 & 2016.
- Led calls with doctors, practice administrators, and CIOs, demonstrating excellent communication and confidence.
Team Manager
Quatris HealthCo
01.2018 - 03.2023
- Managed and participated in athenaPractice and athenaFlow databases upgrades
- Managed and implemented schedule for all projects in hosting environment
- Occasional onsite visits to frustrated customers for PR and troubleshooting
- Managed engineers, Project Managers and Systems Administrators
- Developed automated tasks to shorten process and time for upgrades and migrations
- Trained staff and delegated task alignment responsibilities
- Overflow Project Manager for High Level Customers
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Created and implemented communication, documentation, and coordination procedures
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Team Manager
Quatris Health
01.2016 - 01.2018
- Led a technical team across 1st, 2nd and 3rd shifts and across 3 time zones.
- Improved upgrade processes by implementing a task checkoff list that continued to live and be maintained.
- Managed and upgraded Centricity EMR Databases due to acquired Oracle skills.
- Continued to be primary technical contact for escalations with practice doctors, CIOs, and practice administrators
- Performed employee evaluations and kept employees happy/satisfied with demenanor and kind treatment
- Managed team morale through multi-year streak without raises.
- Led team through layoffs and maintained momentum with projects.
- Trained and implemented Imprivata Single Sign On For Hosted Groups.
- Led implementation on technical side of electronic prescribing
- Managed and led migrations of two data centers into our hosted environment.
IT Project Manager
Quatris HealthCo
01.2014 - 01.2016
- Managed large-scale projects, including migrating medical practices to new server platforms.
- Created and implemented communication, documentation, and coordination procedures.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
Application & Systems Engineer
Quatris HealthCo
10.2011 - 01.2014
- Company Overview: dba Alliance Healthcare Solutions
- Managed database operations, backups, uptime, troubleshooting, and migrations for Centricity EMR and Centricity Practice Solutions.
- Led the upgrade process for applications, managing environments requiring VMWare, MS Windows Server Platforms, Active Directory, FHIR, MS Azure, HL7 Platforms/integration.
- Dba Alliance Healthcare Solutions
Helpdesk Technician/Lead Helpdesk Technician
Quatris HealthCo
03.2007 - 10.2011
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Computer Helpdesk Technician
Pathfinder Services
10.2004 - 03.2007
- Sole IT Technician for 400+ users across Northern Indiana
- Visited group homes and troubleshot issues with any machine
- Developed knowledge of and assisted with Lotus Domino configuration, setup and operations.
- Participated in replacement of 150+ motherboards across all group homes and buildings due to recall on bad capacitors on Dell desktops.
- Assisted in the onboarding process for new employees by providing thorough training on company software applications and hardware equipment.
- During time, improved in training and acquired A+ Cert and Net+ Training
- Streamlined helpdesk processes, resulting in reduced wait times and increased productivity for users.
- Worked directly under IT Director and assisted during meetings with high end clients.
- Worked with Pathfinder clients that were disabled and interacted/trained when necessary.
Education
B.S. - Business, Computer Science Major
International Business College
Fort Wayne, IN 08.2002 - 02.2005
Skills
Project Coordination
Organization and management of large teams
Team Building/Management
Teaching & Instructing
Public Speaking
Interpersonal Communication
Broad understanding of IT Concepts
undefinedAccomplishments
- Comptia A+
- TekSkills - Comptia Net+
- AZ-900: Microsoft Azure Fundamentals
- Transitioned 400 customers to a new platform over evenings and weekends, ensuring smooth operations and customer satisfaction.
- Led a team of 8 to empty a data center in 60 days, moving 40+ customers with all data intact, ensuring no disruption to medical practices.
- Successfully upgraded SQL Server from 2012 to 2016 and athenaPractice from v19 to v20 for 400+ hosted databases in 4 months.
Tailored Experience
- Leadership and Team Management: Extensive experience leading technical teams, including lead and consultant level engineers and IT application programmers.
- Skill Development and Career Advancement: Proven track record of coaching and developing team members' skills and advancing their careers.
- SaaS-Based IT Service Management: Managed SaaS-based IT Service Management Technology & Data Platforms, ensuring efficient operations and support.
- Agile Product Owner Experience: Utilized scrum methodologies to manage projects and deliver results.
- Vendor Management: Experienced in managing vendor relationships for SaaS solutions.
- Modern Data Warehouse Management: Skilled in managing modern data warehouse environments.
- Project Sponsorship: Led and sponsored multiple large-scale IT projects, ensuring successful delivery and stakeholder satisfaction.
Certification
Microsoft Azure Fundamentals
Timeline
Microsoft Azure Fundamentals
12-2024
Windows Systems Administrator Manager
athenahealth
03.2023 - Current
Team Manager
Quatris HealthCo
01.2018 - 03.2023
Team Manager
Quatris Health
01.2016 - 01.2018
IT Project Manager
Quatris HealthCo
01.2014 - 01.2016
Application & Systems Engineer
Quatris HealthCo
10.2011 - 01.2014
Helpdesk Technician/Lead Helpdesk Technician
Quatris HealthCo
03.2007 - 10.2011
Computer Helpdesk Technician
Pathfinder Services
10.2004 - 03.2007
B.S. - Business, Computer Science Major
International Business College
08.2002 - 02.2005
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