Jagdeep Kumar
New Delhi,DL
Summary
Accomplished QMS Manager with a proven track record, enhancing operational efficiency and customer satisfaction through expert auditing and robust quality management. Skilled in business analysis and fostering continuous improvement, I excel in risk analysis and process management, significantly reducing workplace accidents and driving compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
QMS Manager
Hohenstein India
05.2017 - Current
- Develop Quality Manual, Standard Operating Procedures, and Work Instructions for system implementation as per Quality Management Standards and buyers specifications.
- Coordinate with external bodies like DAkkS, NABL, BIS, and Brand/ Retailers for accreditation activities.
- Conducted thorough internal audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Reduced workplace accidents by conducting thorough risk assessments and hazard analyses.
- Monitor performance by gathering relevant data and produce statistical reports to ensure that the organization is working as effectively as possible to keep up with competitors.
- Facilitated cross functional teams and staff and provide training, tools, and techniques to comply with organization strategy to achieve results and quality objectives.
- Increased efficiency of operations by gathering relevant data and produce statistical reports to ensure that the organization is working as effectively as possible to keep up with competitors.
- Set up of new testing laboratories within India.
- Conduct factory audits as per STeP by OEKO-TEX.
Assistant Quality Manager
Intertek
05.2010 - 04.2017
- Maintained Quality Manual, SOPs, and Work Instructions for quality system implementation as per ISO/IEC 17025 in laboratory.
- Maintained quality assurance standards, methods, and procedures to meet compliance requirements.
- Coordinate with accreditation bodies like NABL, BIS and Buyers for accreditation activities.
- Conducted internal audits and cross technical audits within Intertek Laboratories as per ISO/IEC 17025.
- Monitor proficiency testing and inter laboratory correlations.
- Ensure management review actions are carried out timely and appropriate manner.
- Ensure QHSE system processes and procedures are in compliance with all required standards.
- Led training initiatives for employees on quality-related topics, fostering a greater understanding of best practices among team members.
- Assisted in the reduction of customer complaints by conducting thorough root cause analyses and developing corrective action plans.
- Recorded, analyzed, and distributed laboratory statistical information.
Chemist
SGS
10.2008 - 04.2010
- Performed testing of consumer goods materials and data analysis while adhering to SOPs, batch records and work instructions.
- Performed all internal quality checks within the laboratory.
- Performed proficiency testing and inter laboratory correlations.
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
Education
MBA - Operations Management
Madurai Kamraj University
Madurai, India07.2011
Master of Science - Industrial Chemistry
Dr. Bhim Rao Ambedkar University
Agra, India12.2007
Skills
- Auditing Expertise
- Business Analysis & Data Management
- Technical Proficiency
- QHSE Compliance
- Waste Minimization
- Problem-solving abilities
- Customer Relationship Management
- Risk Analysis & Continuous Improvement
- Policy Enforcement & Process Management
Certification
- CQI-IRCA Certified ISO 9001: 2015 Lead Auditor
- Certified Auditor for Integrated Quality Management System from PPDCA, MSME, Govt. Of India.
- Certified Auditor for ISO 17025: 2017 from NITS, BIS, Govt. Of India
- Certified Lean SIX Sigma Green Belt professional from MSME, Govt. Of India
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
QMS Manager
Hohenstein India
05.2017 - Current
Assistant Quality Manager
Intertek
05.2010 - 04.2017
Chemist
SGS
10.2008 - 04.2010
MBA - Operations Management
Madurai Kamraj University
Master of Science - Industrial Chemistry
Dr. Bhim Rao Ambedkar University
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