John Peter A

• Responsible fo overseeing and managing all aspects of the PMO function, ensuring efficient and effective project delivery across the CE region.
• Tracking project progress, monitoring team performance and providing updates to stakeholders.
• Prepare and publishing Geo level MIS report to leadership with detailed analysis of variances/next plan.
• Identified opportunities for process improvements, implementing changes that increased efficiency across all projects.
• Implemented risk management strategies to minimize potential issues and maintain project stability.
• Handling BGV initiating & tracking - Customer on boarding.
• Working with Geo head & Vertical head for MIP MIP tracking.
• Developed strong relationships with stakeholders to ensure alignment of goals and expectations.
• Managed multiple large-scale projects, ensuring timely delivery within scope, schedule and cost constraints.
• Monitoring the KPI and SLA's of the project and creating monthly trend reports to analyze overall performance of the project.
• Oversaw vendor contracts, negotiated terms and managed external partnerships to ensure project goals were met within budget.
• Leading the execution of assigned projects according to established plans and deadlines, ensuring successful completion within scope, budget and quality parameters.
• Optimized resources allocation across projects by closely monitoring workloads and adjusting schedules accordingly for maximum efficiency without sacrificing quality standards.
• Mentored team members to develop their skills and expertise in various aspects of service delivery, resulting in more versatile and well - rounded workforce.
• Interacted directly with client and helped with resource on boarding in client portal, billing issues, PO, BGV and procurement related requests.
• Conducting monthly project governance meetings with stakeholder, monthly revenue recognition for the project and conducting a meeting with an account manager.
• Worked closely with finance team for updating cost centres and project cost and budget.
• Worked with SAP Ariba portal for invoice, worked on project related deliverables ranging software licensing, customer specific hardware signoff, PO renewal/ extension etc.
• Maintained accurate project financials and provide comprehensive budget reporting to the customer on a regular basis.
• Provided weekly project status updates and forecasted resource availability for upcoming weeks to maximize utilization.

• Coordinate with team on timely submission and update the hours in T&B system, every month will be submitting invoice to finance team with accurate value.
• Preparation on budgeting, forecasting, utilisation, MIP and account planning.
• Involves project id creation and estimation sheet.
• Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
• Established strong relationships between management teams across departments through effective communication channels and routine meetings.
• Validation of all resources allocation and release within the account. This ensures tracking of Billable and Non Billable associates within the account, regular checks done to maintain advance release note.

Governance and Compliance:

Establishing and maintaining project management standards, processes and best practices to ensure projects are executed efficiently and align with business objectives.

Project Oversight:

Providing oversight and support for project managers and their teams, ensuring consistency and efficiency in project management practices.

Risk Management:

Identifying potential risks and issues, and working to ensure they are reflected in the overall project schedule and priorities.

Stakeholder Communications:

Coordinating with relevant stakeholders, both inside and outside the organization, to ensure clear communication and alignment on project goals.

Performance Reporting:

Managed management reports and established a governance framework to monitor project performance and outcomes.

Project planning :

Monitoring and maintaining project plans, timelines and budgets for application development projects,ensuring that all aspects of the project are clearly defined, and that project adjectives are achievable and aligned with business objectives.

Agile Methodology : Applying Agile methodology for software development to achieve project milestones in timely manner.

Change Management: Managing change requests and ensuring that all changes are properly documented, assessed and approved according to established processes.

• Customer onboard & offboarding initiate.
• Involved in project id creation and estimation sheet.
• Periodic review and closure of contractual obligations of SOW.

• Follow up with respective PM on contract document & review contract as per J&J standards & update the details in CICO.
• Data collection and analysis for senior management reivew meeting for portfolio meetings.
• Preparing reports and presentations for weekly, monthly customer service review meetings.
• To ensure all J&J associates to be tagged as billable & to have Billable resources with contracts accordingly.Tracking with weekly prediction report on NBL resource status with comments updated from PM. End to end follow ups on T&M resources - No contract.
• Get the forecast details from PM and validated all data and shared to the team.
• To collect the metrics data both support and development metrics from each portfolio across J&J account.

• Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
• Verified applicant references and employment details.
• Enhanced candidate experience by streamlining the interview process and providing timely feedback.
• Evaluated strengths and weaknesses of candidates through effective screening processes.