Johnson J

• Proactively Analyzed Customer transactions for suspicious activity, flagged certain transactions and accounts.
• Organized Fraud Analyst with the investigative and reconciliation skills to efficiently identify and resolve issues of fraud and embezzlement.
• Proficient in coordinating with cross-functional teams and providing data inputs for tool improvement.
• Determined whether disputes are fraudulent and should be accepted and pinpoint overall cause of the dispute if they are not fraud.
• Handled Fraud Alerts, Chargebacks and disputes.
• Produced and maintained fraud analysis models to optimize analysis and review.
• Conducted in-depth investigations of flagged transactions and accounts including origin investigations, validating transactions and account reconciliation.
• Discovered fraud trends, patterns and developed a new strategy to identify the fraudulent purchases.
• Handling escalations from cross functional stakeholders and perform deep dive analysis when required.
• Collaborate with team lead to recommend anti-fraud processes for changing transaction patterns and trends.
• Expertise in the risk analyst stream on identifying the major fraudulent activities in all the regions.
• Determined existing fraud trends by analyzing accounts and transaction patterns.

• Handling Indian, US, South East & North Asia region customer queries
• Handling customers with their billing and general queries
• Calm angry customers, repair trust, locate resources for problem resolution and design best option solutions
• Escalation point of contact (Level - 2) and Subject Matter Expert
• Maintaining CSAT, FTR, TPH and Quality (Self & Team).

GPA: 73.2