Johnson Joseph

• Efficiently resolved complex risk-related customer issues through email correspondence.
• • Conducted thorough investigations of suspicious activities during customer onboarding and escalated critical cases. Analyzed fraud trends and patterns, recommending policy updates to bolster fraud prevention measures.
• Utilized deep business acumen to pinpoint and suggest enhancements for operational and strategic processes. Advocated for customer-centric solutions in addressing fraud, enhancing the overall customer experience. •
• Compiled detailed ad-hoc reports on suspicious activities, incident analysis, and fraud prevention metrics. Fostered cross-functional collaboration with Trust & Safety, Identity, Compliance, and Customer Support teams to refine fraud operations.

The Risk Management Team (Bangalore &Atlanta),is responsible for reviewing and assessing accounts for the purpose of loss previous and risk mitigation and partner with multiple departments across the organization including but not limited to; customer service, risk management, data, and strategy teams to support a growing and evolving organization.

• As a Merchant Risk Consultant, we review the merchant accounts queued up for onboarding from different regions, wearing several 'hats' - Risk, Relationship Manager, Sales, Negotiator, and Investigator while approving different merchant products and solutions
• Providing payment solutions, IPR, to our small-medium merchants in LATAM countries, ensuring a smooth flow of business, reversing fraudulent transactions, and avoiding chargebacks.
• Onboarding the merchants from EMEA, APAC countries, performing a holistic review to understand the Merchant Life cycle, and providing various BNPL products.

• As a Risk Operations Agent within Fraud Operations, we review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted or account has to be restricted.

• As part of the Lending Services, the Business Banking team provides and manages services for the clients' settlement and discharges of their Lending, adhering to the policies of the RBNZ (Reserve Bank of New Zealand)