ANTONY JAYARAJ ANAND S.
Coonoor
Summary
Dynamic Operations Professional with 25+ years of experience in high-pressure transcription and incident management environments. Proven track record in overseeing complex workflows across Medical, Business, and IT domains. Expert in quality documentation, team leadership, and process optimization, consistently achieving superior Accuracy and Turnaround Time (TAT) metrics. Currently specializing in Incident Management within the IT sector, leveraging deep analytical skills to ensure seamless project delivery.
Overview
21
21
years of professional experience
Work History
Incident Manager (IT)
ACCENTURE SOLUTIONS PVT LTD
10.2024 - Current
- Managing critical IT incidents to ensure minimal disruption to business operations.
- Leading cross-functional communication to resolve technical bottlenecks and maintain project timelines.
Quality Documentation Specialist (Healthcare)
ACCENTURE SOLUTIONS PVT LTD
02.2022 - 10.2024
- Served as an Associate in Healthcare Administration, ensuring medical documentation met rigorous accuracy standards.
- Optimized quality workflows and provided subject matter expertise to internal teams.
Transcription Editor (Medical)
AQUITY SOLUTIONS INDIA PVT LTD
03.2018 - 01.2022
- Performed high-level editing and quality checks for medical transcripts in a high-volume environment.
Freelance Business Editor
VOXTAB / DIGITAL NIRVANA
12.2017 - 01.2021
- Handled diverse telephone transcription projects, including Earnings Calls and M&A reports for the financial sector.
- Maintained 100% reliability in delivering time-sensitive reports for share market and political domains.
Team Lead / QA2 / Floor QC
SPI TECHNOLOGIES / MMODAL GLOBAL SERVICES
01.2005 - 01.2014
- Led transcription teams and trained freshers to meet industry-specific quality benchmarks.
- Implemented 'Blank Check' and Floor QC processes to improve overall department quality.
Education
Diploma - Computer Technology (DCT)
Certification - Library and Information Science (CLIS)
Skills
Software: Windows XP/7/8/10, Microsoft Office, Windows Compatibility Tools
CORE COMPETENCIES
- Operational Leadership: Incident Management, Team Leading, Training & Mentoring, and Floor Quality Control.
- Quality & Compliance: QDS (Quality Documentation Specialist), QA1/QA2, and adherence to strict Style Guides.
- Transcription Expertise: Medical Transcription, Earnings Calls, M&A Reports, and Multi-accent Proficiency.
- Technical Proficiency: Windows Compatibility Tools, Microsoft Systems, and System Research.
PERSONAL ATTRIBUTES
- Global Fluency: Expert at transcribing English dictation across various international accents.
- Efficiency: Renowned for managing high-pressure environments with minimal guidance.
- Work Preference: Open to relocation if needed; preferred focus on Remote/Work From Home (WFH) roles.
Timeline
Incident Manager (IT)
ACCENTURE SOLUTIONS PVT LTD
10.2024 - Current
Quality Documentation Specialist (Healthcare)
ACCENTURE SOLUTIONS PVT LTD
02.2022 - 10.2024
Transcription Editor (Medical)
AQUITY SOLUTIONS INDIA PVT LTD
03.2018 - 01.2022
Freelance Business Editor
VOXTAB / DIGITAL NIRVANA
12.2017 - 01.2021
Team Lead / QA2 / Floor QC
SPI TECHNOLOGIES / MMODAL GLOBAL SERVICES
01.2005 - 01.2014