John Sudhakar Bhoothapaty

Operational Excellence, encouraging and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Dedicated to applying training,
monitoring and morale-building abilities to enhance employee engagement and boost performance.

Six Sigma Yellow belt

· ServiceNow Reporting and Dashboards

· Major Incident Management

· Process Improvement

· Defining Process as Project requirement

· Communication Management

· Operational Excellence

· Risk Mitigation

· Process Optimization

· Quality Management

· Process Standardization

· People Management.

· KPI’s, KRI’s and OKR’s

· Data Analysis

Developed dashboards in ServiceNow for multiple projects to oversee daily operational activities.

Developed KPI's and KRI's to help teams improve.

Created the framework for CoE (Center of Excellence).

Performed internal audits to improve the quality standards of daily operations.