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JOHN VARGHESE
Senior Support Analyst
New Delhi
Summary
Seasoned expert with a solid foundation in the BPO/KPO and finance investigation sectors, possessing more than 5 years of experience. Proven history of remarkable performance in demanding environments, along with strong project management capabilities. Proficient in intricate financial investigations, delivering precise data, and guaranteeing compliance with industry standards. Acknowledged for excellent organizational skills, effective time management, and adept problem-solving abilities. Keen to apply flexibility, commitment, and interpersonal strengths in a full-time position that fosters significant outcomes and improves organizational efficiency.
Overview
5
5
years of professional experience
3
3
Languages
5
5
years of post-secondary education
Work History
Senior Support Analyst
TEKsystems
10.2024 - Current
- Through routine adjustment of transaction monitoring scenarios and standards, lowered number of incorrect positive alerts.
- Served as a subject matter expert within the organization for all matters related to transaction monitoring, providing guidance and support to colleagues as needed.
- Keeping a systematic case management system and giving top priority to high-risk cases, guaranteed rapid handling of alerts.
- Demonstrated commitment to continuous learning by attending relevant training sessions, webinars, and industry conferences to stay informed of emerging trends and best practices in transaction monitoring.
- Constantly examining rule performance against historical data allows for better alert generation by tweaking as needed.
- Through skilled use of legal software programs including LexisNexis, raised general office efficiency was attained.
- Researched and confirmed parties participating in questionable activities across several databases like LexisNexis and World-Check.
- By simplifying procedures and incorporating risk-based methods, an improved transaction monitoring system efficiency was achieved.
Senior Financial Expert
iEnergizer IT Pvt Ltd
11.2021 - 06.2024
- Improved internal controls minimize mistakes and guarantee adherence with accounting rules.
- Carrying out due diligence and assessing target company financials for compatibility, helped in merger and acquisition activities.
- Secured client trust by maintaining strict confidentiality standards and adhering to ethical practices in all interactions
- Through careful observation of high-risk clients and transactions, helped company's anti-money laundering initiatives.
- Strong KYC rules and processes help to lower the chances of terrorist financing and money laundering.
- Streamlined transaction monitoring processes for improved efficiency in detecting suspicious activities.
- Helped create fresh transaction monitoring regulations depending on rising patterns and typologies.
- Supported overall compliance capacity by encouraging the adoption of new technology systems to simplify transaction monitoring and data analysis.
Customer Relationship Officer
Hinduja Global Solutions Ltd
12.2017 - 08.2019
- Encouraged customer-oriented projects inside the organization to promote service quality and ongoing development.
- Found solutions that met both client's demands and corporate goals while gracefully and diplomatically handling worsening problems
- Maintain up-to-date knowledge of industry trends and best practices to consistently deliver top-notch customer service
- Examined client data to find patterns and chances for raising consumer satisfaction levels
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes
- Quickly handling and solving challenging problems and questions boosts consumer satisfaction.
- Providing great customer service depended on how rapidly and thoroughly I could handle customer complaints
- Kept precise notes of customer contacts to better grasp consumer concerns and help to follow up when necessary
Education
Master of Computer Applications - Coding And Development
Engineering College
Bikaner, India 08.2019 - 02.2024
Bachelor of Computer Applications - Coding And Development
Government Engineering College
Bikaner 08.2014 - 2017.07
CBSE Board - Commerce-Computer
Sesomu School
Sri Dungargarh, Rajasthan 03.2013 - 2014.05
CBSE Board - General Subjects
RSV Higher Senior Secondary School
Bikaner 04.2010 - 2011.03
Skills
Proficient Technical Skills:
undefinedTimeline
Senior Support Analyst
TEKsystems
10.2024 - Current
Senior Financial Expert
iEnergizer IT Pvt Ltd
11.2021 - 06.2024
Master of Computer Applications - Coding And Development
Engineering College
08.2019 - 02.2024
Customer Relationship Officer
Hinduja Global Solutions Ltd
12.2017 - 08.2019
Bachelor of Computer Applications - Coding And Development
Government Engineering College
08.2014 - 2017.07
CBSE Board - Commerce-Computer
Sesomu School
03.2013 - 2014.05
CBSE Board - General Subjects
RSV Higher Senior Secondary School
04.2010 - 2011.03
Interests
Anime
Movies
Horror podcasts
Music of various genres
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Passions
- Playing competitive mobile games
- Game streaming
- Listening to music
- Watching movies and podcasts
- Gadgets, tech
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