JOHN VIANNEY AROCKIASAMY
Chennai
Summary
Dynamic Senior Analyst with HCLTech, adept in financial management and team leadership. Proven track record in motivating teams to exceed performance targets and ensuring timely collections. Skilled in Excel and effective communication, I excel at problem-solving and driving quality improvements, consistently achieving high standards in customer service and operational excellence.
Overview
13
13
years of professional experience
Work History
Senior Analyst
HCLTech
Chennai
02.2018 - 04.2025
- Led a high-performing accounts receivables team for over four years, demonstrating expertise in financial management, accounting, and customer service.
- Oversee day-to-day operations.
- Delegating tasks to the team members.
- Suggest and organize team-building activities.
- Delegating responsibilities among the team, and helping individual members set personal goals.
- Motivate the team to achieve their organizational and personal goals.
- Handling past-due payments by having regular meetings with stakeholders.
- Ensuring timely collection of payments.
- Negotiating with clients in the case of non-payment.
Team Executive
Vertex Customer Management Pvt. Ltd.
Chennai
01.2016 - 02.2018
- Managed a team of 15 members to ensure smooth operations and achieve performance targets.
- Conducted daily audits to maintain quality standards and compliance requirements.
- Provided coaching and training to team members to improve their performance and productivity.
Quality Executive
Vertex Customer Solutions
Chennai
06.2014 - 01.2016
- Quality analyst with handling 25 members, live audits, and feedback.
- Meeting the quality targets in external client audits.
- Preparing and modifying SOPs.
Quality Specialist
Aegis Limited
Chennai
05.2012 - 06.2014
- I joined as a customer service associate and was promoted in the IJP to Quality Specialist.
- Managing 30 members, quality audits.
- Preparing RCA and sharing CAPA.
- Weekly huddle.
- Daily dip checks on the latest updates.
Education
Bachelor of Arts - English
UNIVERSITY OF MADRAS
CHENNAI12-2015
STATE BOARD -
ST JOSEPHS HSS
CHENNAI03-2008
MATRICULATION -
VELANKANNI M HSS
CHENNAI03-2006
Skills
- Excel
- Accounting
- Communication
- Root Cause Analysis
- Customer service
- Team Management
- Time management
- Problem solving
Languages
- English
- Tamil
Timeline
Senior Analyst
HCLTech
02.2018 - 04.2025
Team Executive
Vertex Customer Management Pvt. Ltd.
01.2016 - 02.2018
Quality Executive
Vertex Customer Solutions
06.2014 - 01.2016
Quality Specialist
Aegis Limited
05.2012 - 06.2014
Bachelor of Arts - English
UNIVERSITY OF MADRAS
STATE BOARD -
ST JOSEPHS HSS
MATRICULATION -
VELANKANNI M HSS
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