Excel
John Wesley B
Customer Experience Officer
Bangalore
Summary
I would like to utilize my expertise, skills and competencies in a reputed organization, where my abilities and talents are recognized in the right way for the progress of the organization. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Experience Officer
Simpl
Bangalore
04.2021 - Current
- Maximized employee engagement by creating multiple contests to inspire associates to perform to measurable goals.
- Offered direction and gave constructive feedback to motivate team members.
- Kept current on market and product trends to appropriately answer customer questions.
- Evaluated business reports to build action plans to offset negative trends.
Team Leader
IT HUB SOLUTIONS
Bangalore
03.2017 - 03.2018
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Participated in cross-functional team-building activities.
- Mentored and guided employees to foster proper completion of assigned duties.
Casher
BIG STRAW CAFE
Bangalore
01.2015 - 01.2017
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
Bachelor of Arts - Journalism
St JosephEvening CollegeAutonomous University
Bangalore 03.2018 - 03.2021
Karnataka Secondary Education Board - 10th
Indian Institution of Open Schooling
Bangalore 03.2015 - 03.2016
Pre-University Board - 12th
Indian Institution of Open Schooling
Bangalore 03.2016 - 03.2017
Skills
Complaint resolution
Software
Microsoft
Timeline
Customer Experience Officer
Simpl
04.2021 - Current
Bachelor of Arts - Journalism
St JosephEvening CollegeAutonomous University
03.2018 - 03.2021
Team Leader
IT HUB SOLUTIONS
03.2017 - 03.2018
Pre-University Board - 12th
Indian Institution of Open Schooling
03.2016 - 03.2017
Karnataka Secondary Education Board - 10th
Indian Institution of Open Schooling
03.2015 - 03.2016
Casher
BIG STRAW CAFE
01.2015 - 01.2017
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