JOHNY SYRIAC
OPERATIONS MANAGER
CHENNAI
Summary
Customer-oriented General Manager with 23 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
GENERAL MANAGER
Muscat Bakery
Chennai
05.2018 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Identified trends in customer marketplaces to develop valuable solutions.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
MARKETING MANAGER
Muscat Bakery Markets L.L.C Oman
MUSCAT
12.2007 - 05.2018
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
- Maintained complete database of files, contacts and project materials.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Participated in promotional activities and trade shows, working with advertisers and production managers, to market products and services.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Developed network of related professionals to open up business opportunities.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Executed optimal sales strategies to achieve commercial goals for target market.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Performed market segmentations, targeting and positioning for each product line.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
MARKETING MANAGER
Al Qathara Supermarket L.L.C Abu Dhabi
ABU DHABI
12.2005 - 09.2007
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Participated in promotional activities and trade shows, working with advertisers and production managers, to market products and services.
- Performed market segmentations, targeting and positioning for each product line.
- Developed network of related professionals to open up business opportunities.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Maintained complete database of files, contacts and project materials.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Executed optimal sales strategies to achieve commercial goals for target market.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
PURCHASING MANAGER
Apsara Supermarket L.L.C
Dubai
12.2004 - 10.2005
- Improved inspection policies to increase quality of raw materials and finished goods.
- Implemented policies to reduce cost and eliminate waste.
- Adjusted procedures to maximize department effectiveness.
- Performed monthly reconciliation of open purchasing orders.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Wrote standard operating procedures for department.
- Developed and initiated incentive and recognition programs for suppliers.
- Worked with clients to resolve claim issues quickly and efficiently.
- Established clear lines of communication between business and clients.
- Maximized operational effectiveness across territory.
- Progressed through various purchasing, warehousing and leadership roles.
- Devised and executed annual purchasing plans and contracts.
- Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
- Contacted location managers and department supervisors to assess requirements.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Sourced vendors, built relationships and negotiated prices.
- Assessed areas of service concern and developed improvement plans.
- Used Mycome authorize and monitor purchase orders and consumables.
- Purchased new products and oversaw inventory stocking and availability.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
ASSISTANT MANAGER
Libra Super Market L.L.C
Dubai
10.2002 - 06.2004
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Compiled financial data to comply with budget.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
PUBLIC RELATIONS OFFICER
Al Manama Foodstuff L.L.C – Ajman
AJMAN
01.2001 - 04.2002
- Monitored and evaluated industry media coverage by managing social media platforms and contributing engaging articles to range of industry publications.
- Maintained proactive media relations program by distributing news releases for placement, building strong relationships and monitoring media.
- Reported on press coverage recaps to determine areas for improvement.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Wrote press releases for routine use and crisis management.
- Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
- Executed social media plans to create cohesive online presence.
- Produced and distributed internal and external communications.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Implemented content editorial calendar to plan marketing campaigns and manage content.
INVENTORY CONTROLLER
Al Manama Foodstuff L.L.C—Ajman
AJMAN
10.1997 - 01.2001
- Input data to create updated status reports for quick reference of project progress and deadlines.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Implemented organizational systems to optimize product placement and operational productivity.
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Used equipment like forklifts and pallet jacks to move inventory.
- Addressed supply problems and developed creative solutions to prevent delays.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Led quality assurance initiatives and reduced work flow downtime to increase profits.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Kept merchandise moving smoothly and accurately from stockroom to sales floor.
- Checked prices and calculated totals for accurate invoice processing.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
Education
B.Sc. - MATHEMATICS
UNIVERSITY OF CALICUT
07.1991 - 03.1994
PGDCA - COMPUTER SCIENCE
MANGALORE UNIVERSITY
07.1994 - 08.1995
Skills
Performance improvement
Client account management
Relationship building
Recipes and menu planning
Employee scheduling
Sales expertise
Budgeting
Budget development
Staff training/development
Project Management
Business Development
Efficient multi-tasker
Recruitment
Effective leader
Operations management
Consistently meet goals
Product development
Deadline-oriented
Certification
12-10-2015
Timeline
GENERAL MANAGER
Muscat Bakery
05.2018 - Current
MARKETING MANAGER
Muscat Bakery Markets L.L.C Oman
12.2007 - 05.2018
MARKETING MANAGER
Al Qathara Supermarket L.L.C Abu Dhabi
12.2005 - 09.2007
PURCHASING MANAGER
Apsara Supermarket L.L.C
12.2004 - 10.2005
ASSISTANT MANAGER
Libra Super Market L.L.C
10.2002 - 06.2004
PUBLIC RELATIONS OFFICER
Al Manama Foodstuff L.L.C – Ajman
01.2001 - 04.2002
INVENTORY CONTROLLER
Al Manama Foodstuff L.L.C—Ajman
10.1997 - 01.2001
PGDCA - COMPUTER SCIENCE
MANGALORE UNIVERSITY
07.1994 - 08.1995
B.Sc. - MATHEMATICS
UNIVERSITY OF CALICUT
07.1991 - 03.1994