JOJI JOSEPH
SHOPE MANAGER
Kottayam
Summary
Dynamic Shop Manager with a proven track record at Navya Bakes, excelling in customer service and sales analysis. Enhanced customer satisfaction through effective strategies and employee motivation, while maintaining compliance and optimizing inventory management. Recognized for driving profitability and fostering strong team performance in fast-paced environments.
Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Shop Manager
Navya Bakes
06.2025 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Shop Manager
Kottaram Bakers
05.2018 - 05.2025
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Developed new promotional campaigns to attract new customers.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
- Led community engagement initiatives, increasing brand awareness and loyalty.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Initiated to arrange new shops.
Godown Manager
Farms India Chicken
04.2004 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
KTJMHS Edamattom
Pala, India 04.2001 -
Skills
Customer service
Sales analysis
Customer engagement
Employee scheduling
Store operations
Brand representation
Employee management
Health and safety
Employee motivation
Invoicing
Customer relations
Quality assurance
Inventory management
Performance improvement
Customer service management
Timeline
Shop Manager
Navya Bakes
06.2025 - Current
Shop Manager
Kottaram Bakers
05.2018 - 05.2025
Godown Manager
Farms India Chicken
04.2004 - 03.2018
High School Diploma -
KTJMHS Edamattom
04.2001 -