Jojin Varghese

• Administered payroll-linked receivables and collections for a $1M+ portfolio, reducing overdue balances by 25%.

• Conducted credit and payroll funding risk analysis for 200+ accounts, lowering financial exposure by 15%.
• Delivered monthly financial and payroll reconciliation reports to leadership, improving forecasting accuracy by 20%. •Collaborated with implementation teams to align payroll billing and invoicing, cutting disputes by 30%.
• Resolved payroll billing escalations within SLA, increasing client satisfaction scores by 20%.

• Transformed strategy into standard practice with measurable KPI’s which helped reduce the turnover time by 20%.
• Implemented support to clients and workers via email, assisting with tier 1 questions and inquiries which reduce AHT by 15%.
• Co-ordinated the team with the complete onboarding and offboarding of employees and reduced the workload on clients by 10%.
• Created yearly payroll and EOR calendars for clients on the company’s platform, which increased monthly payroll processing efficiency by 10%.
• Facilitated with new client payroll setup and ongoing client updates which improved user experience helping spend 30% less time on Queries and support.
• Navigated internal resources to address issues end-to-end in a timely manner which helped reduce process time taken by 10%.

• Implemented a comprehensive attendance tracking system that reduced discrepancies by 30%, ensuring accurate payroll and contributing to an increase in worker productivity through improved scheduling practices.
• Managed 15% of the recruitment process stages for the project, focusing on crafting and posting job advertisements to attract top talent.
• Coordinated 15% of all daily administrative tasks within the project scope, which included scheduling meetings and managing documentation; this optimization contributed to a smoother operation without delays or disruptions.
• Established 25% of the on-boarding and off-boarding processes for all project workers, ensuring a smooth transition and compliance with company protocols.

• Demonstrated initiatives that accounted for 10% of efforts aimed at refining and strengthening both new and existing products.
• Guided, maintained, and trained new inside sales executives, contributing to 30% of skill development to ensure a high-performing team.
• Engaged in B2B sales with clients from the U.S., U.K., and other international markets, representing 15% of sales activities and driving global revenue growth.
• Guided customer service by resolving 75% of complex queries and issues, ensuring high levels of customer satisfaction and loyalty.

• Held a key position at a SSI company, overseeing 70% of core operational and strategic functions.
• Regulated 100% of the marketing and sales processes for the product, driving growth and maximizing revenue through strategic initiatives.