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Motivated and detail-oriented Business Management student at Florida State University seeking an internship or entry-level position. Eager to apply academic knowledge, develop hands-on experience, and contribute to organizational success through strong teamwork, analytical thinking and problem-solving skills.

Focused, determined, results-driven Business Analyst / Business Systems Analyst with 8+ years of experience in business requirements gathering, systems analysis, data analytics, process improvement, and project management across manufacturing, supply chain, transportation, and real estate industries. Skilled in translating business needs into BRDs, FRDs, functional requirements, user stories, acceptance criteria, and technical documentation, while collaborating with stakeholders and technical teams throughout the Software Development Life Cycle (SDLC). Hands-on experience with SQL, Power BI, Power Query, Tableau, Advanced Excel, SAP ERP, Salesforce CRM, Jira, and Confluence to perform data analysis, data mapping, reconciliation, KPI reporting, dashboard development, and business process optimization. Experienced in Agile/Scrum methodologies, User Acceptance Testing (UAT), defect tracking, system integration, gap analysis, and root cause analysis to support business and technology initiatives. Proven track record of contributing to over 200% revenue growth, supporting operations across five manufacturing centers, managing inventory involving up to 12 million pounds of materials, and maintaining service performance above 95%. Known for streamlining workflows, improving reporting visibility, resolving operational challenges, and delivering practical solutions that align technology with business objectives.

With over twenty years of customer service experience, I have developed a strong foundation in providing exceptional support to clients. Additionally, ten years of office support experience have honed my administrative skills and attention to detail. I also have over ten years of data entry experience, ensuring accuracy and efficiency in handling large volumes of information. Furthermore, over three years in the healthcare industry have equipped me with a solid understanding of medical terminology and the ability to navigate complex systems. Lastly, over five years in a high-volume call center have sharpened my communication skills and taught me how to thrive in a fast-paced environment.

Accomplished and technically adept Senior Business Analyst & Product Owner with 9+ years experience leading cross-functional teams in healthcare, IT, and finance. Experienced in working with managed care organizations and public health systems, with deep knowledge of Medicaid/Medi-Cal business processes, claims, eligibility, provider networks, and regulatory compliance. Demonstrated expertise in business process re-engineering, requirements elicitation, stakeholder engagement, and data analysis to improve service delivery and operational efficiency. Adept at translating complex business needs into actionable technical solutions aligned with strategic goals.

Jolene Hepsibah

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Bachelor of Business Administration - Supply Chain Management

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Business Intern

BBA - undefined

Bachelor of Business Administration - Supply Chain Management

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