Joline Keziah
Chennai
Summary
Strategic Sales Trainer enthusiastically seeking role to contribute value to the team. Well-versed in training program creation to foster new hire skill building and retention. Organized Sales Trainer eager to apply many years of positive industry performance. Accustomed to liaising with HR to drive hiring and training initiatives and recruit top talent. Seasoned Sales Trainer with background in designing and implementing effective sales training programs. Demonstrated strengths in team leadership, interpersonal communication, and strategic planning. Known for enhancing sales team performance through innovative training methods and solutions, contributing to improved overall business success. Skilled at identifying areas of improvement and tailoring training modules accordingly.
Overview
11
11
years of professional experience
Work History
Store Manager
The White Teak Company
Chennai
11.2023 - 03.2024
- Supervised daily store operations, ensuring high standards in customer service, inventory management, and visual merchandising.
- Led a team of [number] sales associates, providing training, motivation, and performance evaluations to drive team productivity and achieve sales targets.
- Managed inventory control, including stock ordering, receiving, and optimizing stock levels to minimize shrinkage and stockouts.
- Implemented promotional strategies and in-store events to boost customer engagement and increase store revenue by [% or amount, if available].
- Resolved customer complaints and inquiries promptly, maintaining a high level of customer satisfaction.
- Key Skills: Team Leadership, Inventory Management, Sales Strategy, Customer Service, Visual Merchandising, Problem-Solving
Deputy Store Head
Ethos Watches
Chennai
04.2023 - 11.2023
- Oversaw daily operations for the store, with dedicated responsibility for the luxury watch brand Oris.
- Drove sales and brand awareness for Oris through personalized client interactions, product demonstrations, and event coordination.
- Managed inventory, merchandising, and display standards for Oris, ensuring optimal stock levels and brand compliance.
- Trained and mentored staff on Oris product knowledge and client service techniques to enhance customer experience.
- Addressed customer inquiries and resolved issues, contributing to a high rate of customer satisfaction and brand loyalty.
- Key Skills: Luxury Retail Management, Brand Promotion, Team Leadership, Client Relationship Building, Inventory Control, Sales Analysis
Founder & Makeup Trainer
Arté Makeup Academy
Chennai
12.2021 - 03.2023
- Established and managed a comprehensive makeup academy, overseeing curriculum design, operations, and strategic growth.
- Developed and delivered professional training in makeup artistry, skincare, and personal grooming to aspiring artists.
- Orchestrated workshops, masterclasses, and industry networking events to enrich the learning environment and professional opportunities for students.
- Led academy marketing initiatives and maintained a strong digital presence, including on Instagram.
- Scan the QR code or visit: https://www.instagram.com/arte_makeup_academy
- Key Skills: Skilled in designing and delivering engaging training programs, fostering hands-on learning and professional growth. Adept at curriculum development, mentoring, and adapting teaching methods to diverse learner needs
Senior Stylist - Personal Care
Dyson Technology
Chennai
09.2019 - 10.2021
- Achieved 90% referral lead conversion, significantly boosting client acquisition.
- Successfully pitched and closed sales with major hospitals and corporate clients, including Rajiv Gandhi Govt Hospital, Apollo Hospitals Group, Malar Hospital, Supa Hospital (Dharmapuri), and TVS Group.
- Secured bulk sales by facilitating the purchase of 105 machines through single billing with real estate clients.
- Initiated a partnership with Schwarzkopf, enrolling Dyson products in their vendor gifting program, creating a new corporate sales channel for personal care products.
- Received appreciation from the UK Embassy for exemplary customer service during the COVID-19 pandemic.
- Honored by Rajiv Gandhi Hospital and Tamil Nadu Health Minister for vital role in delivering Air Purifier machines to support COVID ward HVAC compliance, recognized publicly on official social media.
- Key Skills: Skilled in driving high-impact sales initiatives and building strategic partnerships across healthcare and corporate sectors. Recognized for exceptional client service, innovative business development, and delivering results in challenging environments.
Freelance Makeup Artist, Trainer & Event Management
Freelancer
Tamil Nadu
09.2015 - 08.2019
- Provided expert makeup services for bridal clients, photography, award-winning international movies, and ad films.
- Planned and managed successful event promotions, including Aachi Masala Diadem launch, Lions Club brand promotion, and jewellery product launches.
- Collaborated with clients and vendors to ensure flawless execution and brand visibility.
- Created tailored makeup training sessions to develop client skills and confidence.
- Built and maintained a strong freelance brand through client satisfaction and event success.
- Key Skills: Bridal & Photography Makeup, Film & Ad Film Makeup, Event Planning & Management, Brand Promotion, Client Training & Consultation, Vendor Coordination, Freelance Business Operations
Makeup Artist
MAC Cosmetics (Shopper's Stop)
Chennai
10.2014 - 08.2015
- Provided professional makeup services to clients, ensuring high standards of beauty and customer satisfaction.
- Assisted customers in product selection based on their skin type and preferences.
- Demonstrated product application techniques and promoted new product launches.
- Maintained cleanliness and hygiene of the makeup station in compliance with brand standards.
- Collaborated with the sales team to achieve store sales targets.
- Key Skills: Professional Makeup Application, Customer Consultation, Product Knowledge, Sales Support, Hygiene Compliance, Team Collaboration
Make-Up Artist Coordinator
Hindustan Unilever - Lakmé & Ponds
Chennai
02.2014 - 10.2014
- Coordinated makeup artist teams for product launches, promotional events, and training sessions.
- Liaised between makeup artists and marketing teams to ensure alignment with brand objectives and campaign goals.
- Organized schedules, managed logistics, and supported smooth execution of beauty events and workshops.
- Provided quality control and feedback to maintain high standards of makeup application and client satisfaction.
- Collaborated with cross-functional teams to enhance brand visibility and customer engagement.
- Key Skills: Team Coordination, Event Management, Client Relations, Logistics Planning, Quality Control, Cross-functional Collaboration, Brand Promotion
Regional Beauty Trainer (Tamil Nadu)
Modi Revlon
Chennai
06.2013 - 02.2014
- Trained and developed Beauty Advisors across Tamil Nadu at Revlon kiosks to enhance product knowledge and customer engagement.
- Designed and delivered in-depth training programs on makeup techniques, skincare, and sales strategies.
- Monitored and evaluated trainee performance to ensure consistent application of brand standards.
- Collaborated with sales and marketing teams to align training with promotional activities and business goals.
- Provided ongoing mentorship and support to improve team skills and customer satisfaction.
- Key Skills: Training & Development, Makeup & Skincare Expertise, Sales Coaching, Performance Evaluation, Team Mentorship, Customer Engagement, Cross-functional Collaboration
Education
PGDM - Business Administration
LIBA (Loyola Institute of Business Administration)
Chennai04.2027
BBA - Business Administration
Mar Gregorios College of Arts And Science
Chennai01.2013
Skills
- Team leadership
- Customer service
- Inventory management
- Sales strategy
- Training and development
- Event management
Timeline
Store Manager
The White Teak Company
11.2023 - 03.2024
Deputy Store Head
Ethos Watches
04.2023 - 11.2023
Founder & Makeup Trainer
Arté Makeup Academy
12.2021 - 03.2023
Senior Stylist - Personal Care
Dyson Technology
09.2019 - 10.2021
Freelance Makeup Artist, Trainer & Event Management
Freelancer
09.2015 - 08.2019
Makeup Artist
MAC Cosmetics (Shopper's Stop)
10.2014 - 08.2015
Make-Up Artist Coordinator
Hindustan Unilever - Lakmé & Ponds
02.2014 - 10.2014
Regional Beauty Trainer (Tamil Nadu)
Modi Revlon
06.2013 - 02.2014
PGDM - Business Administration
LIBA (Loyola Institute of Business Administration)
BBA - Business Administration
Mar Gregorios College of Arts And Science
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