JOLVIN SALDANHA

Tried exploring some problem solving opportunities in the field of Retail to build a up-skilling business, It was just a failed attempt but got a lot of positive insights from the failure.

• Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
• Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.

• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
• Analyzed and interpreted store trends to facilitate planning
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Managed inventory control, cash control and store opening and closing procedures
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Rotated merchandise and displays to feature new products and promotions
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
• Resolved complex customer enquiries, disputes and complaints.

• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
• Analyzed and interpreted store trends to facilitate planning
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Managed inventory control, cash control and store opening and closing procedures
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Rotated merchandise and displays to feature new products and promotions
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
• Resolved complex customer enquiries, disputes and complaints.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Provided L-1 IT support to non-technical internal users through desk-side support services
• Identified potential sales and cross-selling opportunities in course of delivery of support services
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Integrated Zoho CRM and other customer relationship management software into support operations
• Assisted customers in identifying issues and explained solutions to restore service and functionality
• Wrote and reviewed tickets to request maintenance to various types of equipment.

• Educated multi-level retail associates about product attributes and benefits
• Planned and executed engaging retail training sessions and other store-based educational events
• Conducted interactive customer service training programs to improve customer shopping experiences
• Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving
• Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement
• Completed timely quality reports highlighting deficiencies and recommending corrective actions
• Reported on qualitative and quantitative analysis, providing data-driven insights to senior leaders
• Responsible to close B2B deals with Corporates and closed post sales queries.