JOMESH JOHNSON

• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• Created MIS reports on quarterly basis to translate business needs and cascaded the same to stakeholders
• Performed data modelling and impact analysis of business requirements and captured them in Jira
• Documented necessary information by creating BRD and FSD for to capture business requirements through workshops with stakeholders
• Good understanding of both Agile and Waterfall methodologies
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.

Responsibilities:

• Preparation of data files and model submission to estimate losses for all businesses
• Established strategy for operations reporting and analytics, identifying key needs for deliverables.
• Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
• Monitored industry, technological and economic developments to stay current on potential risks.

• Monitored customer feedback and identified areas of improvement
• Analyzed risk factors to recommend appropriate coverage levels.
• Educated clients on insurance policies and procedures.
• Analyzed customer needs to provide customized insurance solutions.