Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

JOMIN TOM

Summary

Business management and project professional with 5+ years in banking, partnering with CXO-level stakeholders to deliver tech-enabled initiatives that optimize operations, strengthen controls, and enhance customer experience. Expert in managing crossfunctional workstreams, structuring executive presentations, and translating complex business and risk data into clear, actionable insights for senior leadership. Proven track record in project managing digital implementations, process transformations, and strategic initiatives across retail banking operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Executive Support & Strategic Project Management

Bandhan Bank
06.2023 - Current
  • Provide high-responsiveness support to ED & COO on ad-hoc requests covering project management, business analysis, and executive presentation development for board reviews, regulator interactions, and CXO decision-making forums
  • Organize complex business, risk, and financial information into clear PowerPoint and Excel decks for senior leadership reviews with RBI officials, board members, and executive committees, demonstrating strong design acumen and attention to detail
  • Project-managed and delivered SFDC LOS implementation across 400 housing finance centres, coordinating with product, IT, operations, and branch teams to define requirements, track milestones, manage risks, and ensure on-time delivery
  • Led assessment of enterprise CRM capabilities, creating wireframes, process mock-ups, and future-state designs to support vendor evaluation discussions and strategic roadmap alignment
  • Coordinated technology and business stakeholders to revamp Housing Finance operating model, optimizing end-to-end processes from login to customer servicing, reducing home loan disbursal TAT from 22 days to 10 days while strengthening control checkpoints
  • Managed and delivered digital implementation of E-NACH across retail asset centers, reducing manual processing time by 40%, increasing efficiency, and improving customer experience
  • Identified and piloted RPA and AI use cases in banking operations (GEFU processing, charge reversals, OTS automation, GL reconciliation), including risk/control assessment, documentation on SharePoint, and collaboration with global technology teams
  • Designed and implemented efficient Collections Centre of Excellence (CoE) for Microfinance and Affordable Housing segments, enhancing collections infrastructure, incentive programs, and operational metrics, leading to measurable increase in collections efficiency and reduction in net slippages
  • Drove branch activation, paperless processes, and productivity enhancement initiatives across retail asset network, working closely with field teams to simplify workflows and add value to existing business processes
  • Planned and executed workshops, town-hall sessions, and working groups with IT leadership team and business heads, facilitating discussions with cloud and CRM vendors involving 10+ cross-functional teams to drive alignment on strategic priorities
  • Served as key member of organizing committee for bank's foundation day, personally handling hosting responsibilities and engaging top RBI officials and senior regulators

Manager - Business Management & Project Delivery | ED & COO's Office

Axis Bank Limited
03.2022 - 06.2022
  • Reviewed and decided on 200+ system-generated alerts daily, identifying suspicious trends and activities, and articulating recommendations to senior management for escalation decisions
  • Prepared comprehensive reports for filing regulatory reporting (STR, CTR, CWTR), applying Financial Crime regulations, AML, CDD, KYC policies, and risk assessment frameworks as part of bank's compliance program
  • Presented key ideas and suggestions to leadership for technique enhancement of risk-based transaction monitoring and suspicious activity identification
  • Supported audit and regulatory deliverables, coordinating with internal audit teams and ensuring timely response to compliance queries

Branch Operations Head

DBS Bank Limited
11.2020 - 08.2021
  • Headed branch operations with business size of over ₹70 crores, independently managing a team of 5 sales executives and coordinating daily operations across customer service, payments, and finance activities
  • Built and maintained long-term business relationships with 50+ key clients, resulting in 20% increase in client retention and 15% growth in branch revenue through proactive relationship management
  • Managed daily operations, internal resources, and documentation on collaboration platforms, demonstrating self-motivation, tenacity, and ability to work with high degree of independence
  • Prepared MIS reports, Excel-based performance trackers, and client presentation materials for senior management review

Deputy Manager, Compliance - Transaction Monitoring

Lakshmi Vilas Bank
08.2017 - 11.2020
  • Generated and maintained profitable customer relationships, increasing customer base by 25% through targeted business development and superior service delivery
  • Efficiently sourced and processed investment product requirements for clients (Mutual Funds, Life Insurance, PMS) based on detailed risk profiling and suitability analysis
  • Responsible for broad range of moderate to complex branch activities including transaction processing, new account sales, customer servicing, and referral generation
  • Coordinated team activities and maintained internal resources, demonstrating strong organizational and stakeholder management capabilities

Education

PGPM (MBA) - Finance & Strategy

Great Lakes Institute of Management
Chennai
01.2023

B.Tech - Engineering

College of Engineering Bhubaneswar
Bhubaneswar
01.2015

Class XII - CBSE

ODM Public School
Bhubaneswar
01.2011

Class X - CBSE

Kendriya Vidyalaya No.1
Bhubaneswar
01.2009

Skills

  • Business Management
  • Project Management
  • Executive Presentation Development
  • Business Analysis & Strategy
  • Stakeholder Management
  • Risk & Control Awareness
  • Change Management
  • Advanced Excel
  • Power BI
  • Digital Transformation
  • Process Optimization
  • Data & Analytics
  • Business Intelligence
  • Dashboarding
  • MIS Reporting
  • Project Management Tools
  • RPA/AI Implementation
  • Process Mapping

Certification

  • Certified Project Management Professional (PMP) - Project Management Institute
  • Certified in JAIIB - Indian Institute of Banking and Finance (IIBF)
  • Certificate in Anti-Money Laundering and Know Your Customer - Indian Institute of Banking and Finance (IIBF)

Timeline

Executive Support & Strategic Project Management

Bandhan Bank
06.2023 - Current

Manager - Business Management & Project Delivery | ED & COO's Office

Axis Bank Limited
03.2022 - 06.2022

Branch Operations Head

DBS Bank Limited
11.2020 - 08.2021

Deputy Manager, Compliance - Transaction Monitoring

Lakshmi Vilas Bank
08.2017 - 11.2020

PGPM (MBA) - Finance & Strategy

Great Lakes Institute of Management

B.Tech - Engineering

College of Engineering Bhubaneswar

Class XII - CBSE

ODM Public School

Class X - CBSE

Kendriya Vidyalaya No.1
JOMIN TOM