JOMS MATHEW
Ernakulam
Summary
Enthusiastic and results-oriented F&B professional seeking an F&B Manager position to leverage extensive experience in restaurant and banquet operations, team leadership, and guest service excellence to drive revenue growth and enhance customer satisfaction.
Overview
15
15
years of professional experience
Work History
FOOD & BEVERAGE MANAGER
ITC FORTUNE SELECT OMR
CHENNAI
2025.12 - Current
- Assisted in the pre-opening setup of restaurant IRD and banquet operations.
- Supported SOP implementation, staff onboarding, and training.
- Participated in mock services to ensure launch readiness.
- Aided in vendor setup, menu engineering, and operational planning.
- Monitored hygiene, safety, and brand compliance.
Assistant F&B Manager
PARK INN & SUITES BY RADISSON EAST FORT
THRISSUR
2025.01 - Current
- Assisted in overseeing daily operations of restaurants, bars, in-room dining, and banquets, ensuring smooth service and guest satisfaction.
- Supported the training and supervision of F&B team members to deliver exceptional guest experiences, focusing on brand standards and service protocols.
- Ensured compliance with hygiene and safety regulations, maintaining a clean and safe environment for guests and staff.
- Contributed to menu planning, cost control, inventory management, and vendor coordination, optimizing resource utilization and profitability.
- Handled guest feedback, resolved complaints, and maintained high satisfaction scores through proactive problem-solving and service recovery.
- Collaborated with the kitchen and service teams for seamless event and banquet operations, ensuring timely and efficient service delivery.
- Monitored budgets, revenue, and P&L reports to identify areas for improvement and maximize profitability.
- Assisted in developing sales strategies, upselling techniques, and promotional activities to drive revenue growth.
Restaurant Manager
CROWNE PLAZA KOCHI
KOCHI
2023.02 - 2025.01
- Managed daily restaurant operations, ensuring efficient service and high customer satisfaction.
- Supervised and trained restaurant staff, fostering a positive and productive work environment.
- Implemented cost control measures to optimize profitability and reduce waste.
- Handled guest complaints and resolved issues promptly and effectively.
- Maintained a clean and safe environment in compliance with health and safety regulations.
Assistant manager in -F&B (Assistant Outlet Manager IRD & MBOW
KOCHI MARRIOT HOTEL
2021.08 - 2022.12
- Assisted in managing in-room dining and other F&B outlets, ensuring smooth operations and guest satisfaction.
- Supervised and trained staff, providing guidance and support to enhance their performance.
- Monitored inventory levels and placed orders to maintain adequate stock.
- Handled guest inquiries and resolved complaints in a professional and courteous manner.
- Ensured compliance with health and safety standards.
food and Beverage Executive
KOCHI MARRIOTT HOTEL
2018.01 - 2021.07
- Coordinated food and beverage services for events and banquets, ensuring seamless execution and guest satisfaction.
- Managed inventory levels and placed orders to maintain adequate stock.
- Trained and supervised staff, providing guidance and support to enhance their performance.
- Monitored budgets and expenses to ensure profitability.
- Maintained a clean and safe environment in compliance with health and safety regulations.
food and beverage Trainee Executive
KOCHI MARRIOTT HOTEL
2017.05 - 2018.12
- Assisted in the coordination of food and beverage services for events and banquets.
- Supported inventory management and stock control efforts.
- Gained experience in staff training and supervision.
- Learned about budget management and expense control.
- Ensured compliance with health and safety standards under supervision.
food and beverage associate
KOCHI MARRIOTT HOTEL
2014.10 - 2017.04
- Provided excellent customer service in a food and beverage setting.
- Assisted with food preparation and beverage service.
- Maintained a clean and organized work area.
- Followed all health and safety regulations.
- Supported the team in ensuring smooth operations.
food and beverage associate
HYDERABAD MARRIOTT HOTEL & RESORTS
2012.04 - 2014.04
- Provided excellent customer service in a food and beverage setting.
- Assisted with food preparation and beverage service.
- Maintained a clean and organized work area.
- Followed all health and safety regulations.
- Supported the team in ensuring smooth operations.
Apprentice Trainee
HYDERABAD MARRIOTT HOTEL & RESORTS
2011.10 - 2012.03
- Shadowed experienced food and beverage professionals to learn about various aspects of the industry.
- Assisted with basic tasks such as food preparation and beverage service.
- Gained exposure to customer service and operational procedures.
- Followed all health and safety regulations under supervision.
- Contributed to maintaining a clean and organized work environment.
Education
S.S.L.C - S.S.L.C
M.T.M.H.S.S. Pampakuda
Ernakulam2010-06
Intermediate - V.H.S.E
Govt, Model vocational higher secondary School
2009-01
Diploma in Hotel Management - Food & Beverage Service
Food Craft Institute Of Hotel Management, Kerala Universsary
Kochi, KeralaSkills
- Guest Service Excellence
- Food & Beverage Operations Management
- Banquet & Event Coordination
- Team Leadership & Training
- Cost & Inventory Management
- Revenue Growth & Upselling
- HACCP
- FSSAI
- Safety Standards
- Strong Interpersonal & Communication Skills
Language
English
Hindi
Malayalam
Tamil
Telugu
References
- Mr. Loganathan, Food and Beverage Manager (HOD), Fairfield by Marriott Vizag, +919182361005, loganathan.s@marriotthotels.com
- Mr. Pranav Nair, Director of Food and Beverage, +91 8129998724
- Mr. Rinoy Mathew, Unit Head, Cinepolis, 9847898870
Interests
Playing Cricket, Playing Football, Listening Music
Awards
- Received appreciation letter from the General Manager for outstanding contribution to guest satisfaction.
- Recognized as employee of the year for exceptional performance and dedication to teamwork.
Timeline
FOOD & BEVERAGE MANAGER
ITC FORTUNE SELECT OMR
2025.12 - Current
Assistant F&B Manager
PARK INN & SUITES BY RADISSON EAST FORT
2025.01 - Current
Restaurant Manager
CROWNE PLAZA KOCHI
2023.02 - 2025.01
Assistant manager in -F&B (Assistant Outlet Manager IRD & MBOW
KOCHI MARRIOT HOTEL
2021.08 - 2022.12
food and Beverage Executive
KOCHI MARRIOTT HOTEL
2018.01 - 2021.07
food and beverage Trainee Executive
KOCHI MARRIOTT HOTEL
2017.05 - 2018.12
food and beverage associate
KOCHI MARRIOTT HOTEL
2014.10 - 2017.04
food and beverage associate
HYDERABAD MARRIOTT HOTEL & RESORTS
2012.04 - 2014.04
Apprentice Trainee
HYDERABAD MARRIOTT HOTEL & RESORTS
2011.10 - 2012.03
S.S.L.C - S.S.L.C
M.T.M.H.S.S. Pampakuda
Intermediate - V.H.S.E
Govt, Model vocational higher secondary School
Diploma in Hotel Management - Food & Beverage Service
Food Craft Institute Of Hotel Management, Kerala Universsary