JONAH GROVER
Porter
Summary
Reliable and versatile retail professional with strong leadership experience in high-volume store environments. Skilled in independently managing daily operations including opening and closing procedures, inventory management, planogram execution, and team task delegation. Known for delivering outstanding customer service, resolving escalated issues efficiently, and maintaining a well-organized, visually appealing sales floor. Dependable, detail-oriented, and adaptable in fast-paced retail settings.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Serv-U-Success
Franklin
06.2025 - 08.2025
- Managed planogram-based resets and reflows throughout the whole store according to instruction
- Ran backstock and new product for each planogram reset/reflow
LEAD SALES ASSOCIATE
ALDI
Bloomington
01.2024 - 05.2025
- Independently open and close the store, including building access, safe counts, till setup, and full closing procedures, with alarm and system lock.
- Verify incoming deliveries by cross-checking pallets for all departments (produce, bakery, grocery, cooler, freezer) and process related documentation
- Execute and delegate daily operational tasks such as restocking, quality control, and store organization across all departments
- Perform rigorous backstock replenishment for perishable goods and maintain visual merchandising standards, including weekly product resets and planogram compliance
- Lead daily 'scrap' routines-organizing, front-facing, rotating, and tidying the backroom and sales floor to ensure next-day readiness
- Support team coordination by assigning duties, providing on-the-floor guidance, and addressing customer issues when escalated
- Manage administrative duties including safe and register counts, filing, and completion of corporate-assigned digital tasks
- Maintain operational efficiency and compliance in the absence of salaried management, ensuring consistent store performance and customer satisfaction
RETAIL ASSOCIATE
ALDI
Bloomington
11.2022 - 01.2024
- Delivered friendly, knowledgeable customer service in a high-volume retail setting
- Operated cash registers, processed transactions, and handled returns or exchanges accurately
- Replenished and organized stock, maintained clean and visually appealing sales floor
- Assisted with unloading deliveries and stocking shelves
- Adhered to company procedures and supported store-wide efficiency initiatives
RETAIL SALES ASSOCIATE
LUKE FAMILY OF BRANDS
Valparaiso
07.2022 - 10.2022
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Informed customers of current store promotions to encourage additional sales purchases
- Worked with loss prevention in monitoring shopper behavior
- Folded and arranged merchandise in attractive displays to drive sales
- Maintained clean sales floor and straightened and faced merchandise
- Supported efficient and timely replenishment of sales floor merchandise
- Stocked merchandise, clearly labeling items and arranging according to size or color
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
RETAIL ANIMAL CARE SPECIALIST
PET HAVEN PET SHOP
Valparaiso
11.2021 - 09.2022
- Provided hands-on care across all animal departments including reptiles, fish, rodents, birds, and grooming/boarding for cats and dogs
- Specialized in reptile care, including feeding, habitat maintenance, humidity and temperature checks, and knowledge of morphs and species behavior
- Gained advanced comfort handling exotic animals such as snakes, tarantulas, and scorpions-often serving as the go-to staff member for arachnid care
- Maintained aquatic health for freshwater and saltwater fish tanks, learning water chemistry balance, species compatibility, and filtration upkeep
- Cleaned enclosures, prepared feedings, and ensured the well-being of rodents, birds, and reptiles on a daily schedule
- Assisted in the grooming department by bathing, brushing, and drying dogs, as well as managing boarding care including walking and kennel cleanup
- Provided informed guidance to customers on animal care, feeding, habitat setup, and breed-specific needs to support responsible pet ownership
- Regularly unloaded delivery trucks and restocked shelves, maintaining store organization and supply accuracy
Education
HIGH SCHOOL DIPLOMA -
Chesterton High School
Chesterton01.2021
Skills
- Store Operations & Shift Leadership
- Inventory Replenishment & Stock Rotation
- Planogram Execution & Visual Merchandising
- Safe and Register Cash Management
- POS System Operation & Transaction Accuracy
- Team Delegation & Staff Support
- Customer Education & Pet Care Advising
- Strong Attention to Detail & Adaptability
- Conflict Resolution & Escalation Handling
- Quality control for perishables
- Problem-Solving
- Relationship Building
- Animal Handling & Habitat Maintenance
- Exotic Animal Comfort (Tarantulas, Scorpions, Snakes)
- Aquatic Systems Management
- Reptile, Fish, Rodent & Bird Care
- Pet Grooming & Boarding Support
- Species-Specific Knowledge
- Inventory management
- Visual merchandising
- Customer service
- Team coordination
- Administrative tasks
- Leadership skills
- Effective communication
Additional Information
Functions effectively with a cochlear implant, with occasional need for directional clarification or repetition in complex audio environments., Positioned as next candidate for Assistant Manager promotion at Aldi prior to position restructuring.
Skills
Store Operations & Shift Leadership, Inventory Replenishment & Stock Rotation, Planogram Execution & Visual Merchandising, Safe and Register Cash Management, POS System Operation & Transaction Accuracy, Team Delegation & Staff Support, Customer Education & Pet Care Advising, Strong Attention to Detail & Adaptability, Conflict Resolution & Escalation Handling, Quality Control for Perishables, Problem-Solving, Relationship Building, Animal Handling & Habitat Maintenance, Exotic Animal Comfort (Tarantulas, Scorpions, Snakes), Aquatic Systems Management, Reptile, Fish, Rodent & Bird Care, Pet Grooming & Boarding Support, Species-Specific Knowledge
Timeline
Assistant Manager
Serv-U-Success
06.2025 - 08.2025
LEAD SALES ASSOCIATE
ALDI
01.2024 - 05.2025
RETAIL ASSOCIATE
ALDI
11.2022 - 01.2024
RETAIL SALES ASSOCIATE
LUKE FAMILY OF BRANDS
07.2022 - 10.2022
RETAIL ANIMAL CARE SPECIALIST
PET HAVEN PET SHOP
11.2021 - 09.2022
HIGH SCHOOL DIPLOMA -
Chesterton High School