Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
OfficeManager
Jonah Raj

Jonah Raj

Customer Success Manager
Bangalore,Karnataka

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency having more than 10 years of experience. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
5
5
Languages

Work History

Customer Success Manager

Manhattan Associates
Bangalore
03.2022 - Current
  • Acted as liaison between business, sales and IT teams to refine the product and incorporate features based on market demands
  • Contributed to company growth by driving referrals from satisfied customers through relationship-building efforts.
  • Developed data-driven action plans to improve customer outcomes and experiences.
  • Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
  • Manage clients through emails and calls. And work on ticketing software(Salesforce) to create case and assign to relevant engineering teams.
  • Collaborated with engineers, stakeholders to understand business problem and deliver the results to clients.
  • To issue software licenses to clients and internals teams when required using oracle software.
  • To gateway access to clients to use Manhattan applications and also help them reset passwords.
  • To create daily and monthly reports and submit to the management on timely manner.
  • To lead the daily, weekly and product update meetings with team.

Customer Success Manager

Jupiter Money
Bangalore
06.2021 - 03.2022
  • Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
  • Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
  • Facilitated successful renewals through diligent relationship management and proactive issue resolution.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.

Senior Customer Service Representative

Ooredoo Qatar
Qatar
01.2017 - 04.2021
  • Implemented feedback systems to gather valuable insights from customers, driving continuous improvement initiatives.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Reduced call wait times by implementing effective time management techniques within the team.

Transaction Analyst

Accenture
09.2012 - 12.2016

Education

High School Diploma - General Studies

St. Joseph's Boys' High School
01.1996 - 04.2008

Associate's Degree - Computer Science

St. Joseph's Pre-University College
Bangalore
01.2008 - 04.2010

Bachelor of Commerce - BCom - Business/Commerce, General

Dr. C. V. Raman University, Kota Bilaspur
01.2012 - 04.2015

Skills

FRD

Certification

Certified Scrum Product Owner (CSPO) - Scrum Alliance, 06/01/2023, 06/01/2025, 1792826

Awards

Employee of Quater 1 - Manhattan Associates, 04/01/2024

Timeline

Customer Success Manager

Manhattan Associates
03.2022 - Current

Customer Success Manager

Jupiter Money
06.2021 - 03.2022

Senior Customer Service Representative

Ooredoo Qatar
01.2017 - 04.2021

Transaction Analyst

Accenture
09.2012 - 12.2016

Bachelor of Commerce - BCom - Business/Commerce, General

Dr. C. V. Raman University, Kota Bilaspur
01.2012 - 04.2015

Associate's Degree - Computer Science

St. Joseph's Pre-University College
01.2008 - 04.2010

High School Diploma - General Studies

St. Joseph's Boys' High School
01.1996 - 04.2008
Jonah RajCustomer Success Manager