JONAK SAIKIA
Business Analyst
Guwahati
Summary
Business Analyst offering 1+ years of CRM industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Developed skills in fast-paced business environment, including data analysis, stakeholder communication, and strategic planning. Seeking to transition into new role where these skills can be applied and further developed. Committed to leveraging analytical expertise and problem-solving abilities to contribute to organizational success.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Business Analyst
Leadsquared
09.2025 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Onboarded enterprise clients onto LeadSquared, serving as the single point of contact for all project stakeholders and ensuring successful project delivery.
- Analyzed key business metrics and drivers, translating insights into actionable presentations for stakeholders.
- Collaborated with stakeholders to build strong business relationships and align on mutually beneficial objectives.
- Designed and implemented custom integrations using LeadSquared’s developer platform.
Business Analyst Intern
Leadsquared
03.2025 - 09.2025
- Created visual representations of data findings using various chart types for presentations to stakeholders.
- Gathered and documented requirements for projects.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Identified errors and performed root cause analysis to determine core issues.
- Managed and nurtured key client accounts across Sri Lanka, Kenya, and India. Acted as the primary point of contact for clients, ensuring consistent communication and satisfaction.
- Handled onboarding, training, and post-implementation support to ensure seamless CRM adoption.
- Successfully deployed and customized LeadSquared CRM for diverse client needs. Designed automation workflows, lead management processes, and sales pipelines tailored to automotive industry.
Education
Class XII -
Sarala Birla Gyan Jyoti
01-2021
Class X - undefined
Sarala Birla Gyan Jyoti
01-2019
Bachelor of Technology - Computer Science And Engineering
SRM IST
Chennai, India 04.2001 -
Skills
- Project Management
- Requirements gathering
- Analytical thinking
- Project management
- Organizational Behavior
- Problem-solving
- Stakeholder Management
- Business Process Improvement
- Use Case Analysis
- Cross-functional Coordination
- Customer Relationship Management (CRM)
- Postman API
- UAT
Accomplishments
Spotlight Award in Leadsquared
PUBLICATIONS
- Soil Classification And Crop Suggestion Using CNN Algorithm (K-NN And Gaussian Kernel)
- Journal name: INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS - IJCRT | Publication date: Dec 11, 2024
POSITION OF RESPONSIBILITY
- Sports Captain - Sarala Birla Gyan Jyoti Feb 2020 - Dec 2020
- Student Council - Sarala Birla Gyan Jyoti Feb 2019 - Dec 2020
Timeline
Business Analyst
Leadsquared
09.2025 - Current
Business Analyst Intern
Leadsquared
03.2025 - 09.2025
Bachelor of Technology - Computer Science And Engineering
SRM IST
04.2001 -
Class X - undefined
Sarala Birla Gyan Jyoti
Class XII -
Sarala Birla Gyan Jyoti