Jonathan Aguirre

Repaired tools and dies for material processing.

Repaired tools and dies for material processing.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
• Initiated system for tracking office supplies, leading to more efficient inventory management.
• Enhanced guest experience by maintaining welcoming and organized reception area.
• Streamlined check-in processes, reducing wait times for guests.
• Greeted visitors warmly, creating positive first impression of organization.
• Provided basic technical support for front office equipment, minimizing downtime.
• Assisted in coordination of company events, contributing to successful and well-organized functions.
• Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
• Organized and maintained files and records to ensure up-to-date documentation.
• Improved communication flow by establishing daily briefing for front desk and administrative staff.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
• Developed FAQ document for common visitor inquiries, streamlining information provision.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
• Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
• Enhanced security by monitoring visitor access and issuing badges according to company protocols.
• Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
• Maintained strict confidentiality of sensitive information, upholding privacy standards.
• Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
• Facilitated smooth communication between departments by accurately relaying messages and information.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Collected Type payments, processed transactions and updated relevant records.
• Handled assignments independently with good judgement and critical thinking skills.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Routed incoming mail and messages to relevant personnel without delay.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Scheduled office meetings and client appointments for staff teams.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Compiled information from files and research to satisfy information requests.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Tracked important information in Software spreadsheets and ran reports or generated graphs using data.