Jonathan Allieu
Portage
Summary
Dynamic Area Supervisor with a proven track record at ResCare, excelling in employee performance management and quality control. Skilled in fostering a positive work environment, I effectively reduced turnover and enhanced service delivery through strong teamwork and problem-solving abilities. Committed to promoting optimal health care and compliance with regulatory standards.
Experienced Shift Coordinator proficient in operating equipment, directing individual positions, and maintaining quality assurance standards. Skilled at improving efficiency with a collaborative style and forward-thinking approach. Offering many years of related experience and looking for a long-term role.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
Work History
2nd shift coordinator/
Nexus Employment Solutions
Portage
03.2025 - Current
- Coordinated daily operations for staffing and scheduling at Nexus Employment Solutions.
- Managed communication between clients and staff to ensure service delivery.
- Developed training materials for new hires to enhance onboarding experience.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed additional duties as assigned by management.
- Scheduled shifts for employees based on labor needs and individual availability.
- Communicated effectively with management regarding any changes or updates that needed to be implemented.
Area Supervisor
ResCare
Merrillville
01.2021 - 03.2025
- Supervises the provision of assistance to person(s) served in order to promote their physical, social, and psychological well-being, including that staff interactions with person(s) served promotes the rights of the person(s) served to achieve an enhanced quality of life.
- Ensures that each person served has an activity schedule developed and implemented and monitors and ensures staff follows procedures to promote optimum health care and behavior supports, including the implementation of services outlined in person(s) served service plan, and staff training.
- Monitors and ensures staff completes all documentation as required to ensure quality services.
- Monitors labor hours and ensures assigned service sites are operating within budgetary guidelines.
- Responsible for client funds, receipts and proper documentation.
- Ensures that staff are deployed appropriately, and that staffing ratios are in compliance with regulatory and service plan requirements.
- Ensures schedules are prepared and posted in a timely manner, and efficiently utilizes staff.
- Conducts timely performance reviews and conducts staff counseling and corrective actions including work Improvement plans and follow-up.
- Provides timely and appropriate feedback and oversight on staff documentation, including daily progress notes, data sheets, and incident reports.
- Assists with the review and tracking of incident and accident reports and participates as needed with investigations involving persons served and employees at assigned service sites.
- Other duties as assigned
Direct Support Professional
New Star Services
10.2014 - 01.2021
- Develop a rapport with consumers and cultivate a safe and supportive relationship.
- Provide supervision and guidance for consumers during skill-building activities; assist with goals and objectives.
- Document the implementation of the goals, objectives, and service objectives.
- Assist with daily living activities, including preparing meals and assisting with personal hygiene.
- Transport consumers to various activities and appointments.
- Maintain a clean and safe environment within the home and its grounds by assisting consumers in cleaning and other household chores as necessary.
Sales Associate
Nike Outlet Store
02.2012 - 01.2014
- Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
- Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
- Showing up for your teammates by attending store events
Education
Pharmacy Technician - Pharmacy Technician
Prairie State College
Chicago Heights, IL 05.2012 - 02.2026
High School Diploma - General Studies
St Benedict College Prep
Chicago IlAssociate Of Business Administration - Business Administration
Missouri Western State University
Saint Joseph, MOSkills
- Employee performance management
- Quality control
- Program leadership
- Documentation skills
- Reporting skills
- Risk management
- Customer service oversight
- First Aid and CPR
- Reporting management
- Budget oversight
- Teamwork
- Positive attitude
- Multitasking
- Problem-solving abilities
Accomplishments
Area supervisor of the quarter 2 years in a role
Timeline
2nd shift coordinator/
Nexus Employment Solutions
03.2025 - Current
Area Supervisor
ResCare
01.2021 - 03.2025
Direct Support Professional
New Star Services
10.2014 - 01.2021
Pharmacy Technician - Pharmacy Technician
Prairie State College
05.2012 - 02.2026
Sales Associate
Nike Outlet Store
02.2012 - 01.2014
High School Diploma - General Studies
St Benedict College Prep
Associate Of Business Administration - Business Administration
Missouri Western State University