Jonathan Erdmann
Bloomington,IN
Summary
Adept at property management and fostering tenant relations, I significantly increased occupancy rates and streamlined rent collection processes at Tailwind Group. My expertise in lease renewals and commitment to customer service excellence have been pivotal in enhancing property profitability while maintaining high-quality living environments. Recognized for leadership in staff management and maintenance scheduling, I excel in driving operational success. Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
12
12
years of professional experience
Work History
Assistant Community Manager
Asset Living
10.2024 - Current
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Met with residents to gather information and develop effective solutions.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
- Evaluated property conditions and recommended improvements.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Property Manager
Tailwind Group, LLC
12.2018 - 10.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with legal counsel to resolve tenant disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Worked with Operations Teams and Leadership to create and execute budgets for all scope of site.
- Top Closer, Top Collections Awards thru Tailwind Group.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Resident Services Manager
Tailwind Group
09.2020 - 07.2021
- Leveraged social media platforms effectively to promote upcoming events and important announcements within the community.
- Maintained up-to-date records on all resident interactions, facilitating easy access to pertinent information when needed.
- Coordinated various events and activities to foster a sense of community among residents.
- Developed comprehensive training materials for service staff, resulting in improved performance and efficiency.
- Improved resident satisfaction by implementing innovative programs and services tailored to their needs.
- Fostered positive relations with vendors by negotiating contracts that benefited both parties financially while maintaining high-quality services for residents.
- Oversaw daily operations of the Resident Services Department, ensuring smooth functioning at all times.
Assistant Property Manager
Regency Multifamily
06.2013 - 04.2016
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
High School Diploma -
Bloomington High School South
Bloomington, IN 05-2002
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Tenant relations
- Staff Management
- Leasing and sales
- Eviction Procedures
Accomplishments
- Increased occupancy rates from 56% to 100% in 11 months.
- Maintained occupancy rate at 100% for 36 months.
Timeline
Assistant Community Manager
Asset Living
10.2024 - Current
Resident Services Manager
Tailwind Group
09.2020 - 07.2021
Property Manager
Tailwind Group, LLC
12.2018 - 10.2024
Assistant Property Manager
Regency Multifamily
06.2013 - 04.2016
High School Diploma -
Bloomington High School South
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