Jonathan Fletcher
Valparaiso
Summary
Accomplished professional with a strong history at Computer Services, Inc., thriving in customer service roles and enhancing project teamwork. Adept at problem-solving and maintaining attention to detail, I effectively manage tasks while fostering strong relationships. My ability to communicate clearly and multitask ensures exceptional support in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Payment Support I
Computer Services, Inc.
Valparaiso
02.2017 - Current
- Monitor debit card and ATM networks, respond to alerts, and assist bank personnel
- Provide customer service and troubleshooting for CSI-driven ATMs
- Escalate ATM and network issues as needed
- Collaborate with the Product Team to support customer projects
- Maintain an accurate bank contact list
Bartender
Islamorada Fish Company
Portage
06.2014 - 06.2017
- Managed bar inventory, ensuring timely restocking of supplies and ingredients.
- Prepared and mixed beverages according to established recipes and customer preferences.
- Delivered exceptional customer service in fast-paced restaurant environment.
- Engaged customers, fostering a welcoming atmosphere at bar counter.
- Resolved customer complaints professionally to enhance satisfaction.
- Greeted guests promptly, creating positive first impressions.
Server / Head Trainer
Red Robin Gourmet Burgers
Valparaiso
12.2006 - 06.2014
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure prompt food delivery.
- Trained new servers on restaurant protocols and best practices.
- Addressed guest inquiries and complaints efficiently and professionally.
Education
High School Diploma -
Marquette Catholic High School
Michigan City, INSkills
- Customer service and support
- Project collaboration
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Written communication
- Multitasking
- Task prioritization
- Relationship building
- Telephone etiquette
- Computer proficiency
Timeline
Payment Support I
Computer Services, Inc.
02.2017 - Current
Bartender
Islamorada Fish Company
06.2014 - 06.2017
Server / Head Trainer
Red Robin Gourmet Burgers
12.2006 - 06.2014
High School Diploma -
Marquette Catholic High School