Jonathan Jerome Jabez
Bangalore,
Summary
A results-oriented PMO expert with 10 years of extensive experience in agile project management, focused on developing and monitoring project plans. Proficient in utilizing tools like Jira, Confluence, and Microsoft Project to drive efficient project execution and tracking. Experienced in applying Scrum methodologies to guide cross-functional teams and ensure successful project outcomes. Skilled in managing project finances, including billing, and producing in-depth financial reports and dashboards to monitor costs, revenue, and budget status. Capable of delivering clear, actionable reports to track progress and maintain alignment with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consultant
KPMG Global Services Private Limited
03.2023 - Current
- Implementing agile project management through building collaborative relationships with the client team to quickly understand project milestones and financial requirements.
- Facilitate release and sprint planning meetings with stakeholders, create issues/stories for the sprint, and manage the backlog, along with other administrative tasks in Jira.
- Led scrum calls as a Scrum Master, ensuring the team strictly follows the Scrum process, while addressing blockers and dependencies to keep tasks on track.
- JIRA and Confluence management involves creating and managing custom project plans, workflows, security schemes, issue types, fields, dashboards, and reports.
- Confluence page creation and management involves collaborating with the team to organize ideas, content, and files for a streamlined, agile process.
- Creating weekly dashboard reports that implement RAID logs to organize a project or program by tracking risks, actions, issues, and decisions.
- Develop schedules, project plans, manage resources, and track time using Microsoft Project throughout the project lifecycle.
- List creations in MS Teams to help stakeholders and team members track information, organize work, and manage workflows.
Staff Consultant
Nagarro Enterprise Services Pvt. Ltd.
02.2022 - 03.2023
- Define project roles and responsibilities in close collaboration with the customer, including project scope and objectives, to ensure a cross-functional understanding among project members.
- Create project plans to fit stakeholder and customer needs, and deliver within budget on desired outcomes; full accountability for project results.
- Statement of Work (SOW) and change order creation based on client and organization terms.
- Ensure timely onboarding based on project requirements.
- Perform project tracking through clear and concise status reports and time management reports, proactively identify potential issues, and track project members' progress against commitments.
- Managing end-to-end resource utilization activities and working with Finance for invoices.
- Creating dashboard reports, like burndown charts, margins, utilization, and forecasts, to provide a project status overview for stakeholders, clients, and team members.
- Deft in project planning, scheduling, budgeting, performing cost-benefit analysis, and earned value analysis as per the client's requirements.
Project Management Officer Executive
HCL Technologies
02.2016 - 02.2022
- Manage the onboarding of associates in a timely manner, with approvals for clients.
- Allocation of resources to the correct project, against the requirement, and ensuring correct billability.
- Managing end-to-end resource utilization activities and working with Finance for invoice generation for clients.
- Responsible for tracking different invoices sent to customers related to different projects under the delivery unit.
- Responsible for providing the billing projections for all the resources based on their allocation and skills.
- Tracking and getting necessary approvals for major expenses against the budget allocated monthly, quarterly, and annually.
- Planning the risk response by performing impact analysis.
- Mitigating the risks by proactively detecting and addressing them in a timely manner.
- Responsible for creating and managing the project health report, and reviewing it on a regular basis (weekly, monthly, quarterly).
- Working on fortnightly and monthly delivery reports on timesheet utilization for resources.
Junior Engineer - Product Support
HCL Technologies
05.2014 - 07.2015
- Professionally handle incoming customer requests, and ensure issues are resolved promptly and thoroughly.
- Refer to user guides, technical manuals, and other documents to research and implement solutions.
- Provide phone network, email, and Internet support to customers in response to identified difficulties.
- Troubleshoot customer issues over the phone, and through screen sharing.
- Explain how to use account features, solve customer application issues, and address internet problems.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document the interactions.
- Provide information to customers in response to inquiries about products and services.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
Education
SSLC -
Zion Matriculation Higher Secondary School
01.2008
HSC -
Zion Matriculation Higher Secondary School
01.2010
B.E - Electronics and Communication Engineering - Electronics and Communication Engineering
Jeppiaar Engineering College
01.2014
MBA - Systems Management - Systems Management
University of Madras
01.2016
Skills
- Agile Project Management
- Project planning and scheduling
- Jira and Confluence
- Microsoft Project
- Microsoft Office Proficiency
- Project status reports
- Scrum
- Project tracking
- Stakeholder management
- Resource management and planning
- Revenue management and billing
Certification
- Google Project Management
- Project Management Foundations PMI Certified
- Jira and Confluence
- Advanced Microsoft Project
- Cambridge Entrepreneurial Mindset Program
- Lean Six Sigma Foundations PMI Certified
- Lean Six Sigma Yellow Belt and Green Belt PMI Certified
- French DELF A1 and A2 Certified
Languages
English, French, Tamil, Malayalam
Timeline
Consultant
KPMG Global Services Private Limited
03.2023 - Current
Staff Consultant
Nagarro Enterprise Services Pvt. Ltd.
02.2022 - 03.2023
Project Management Officer Executive
HCL Technologies
02.2016 - 02.2022
Junior Engineer - Product Support
HCL Technologies
05.2014 - 07.2015
SSLC -
Zion Matriculation Higher Secondary School
HSC -
Zion Matriculation Higher Secondary School
B.E - Electronics and Communication Engineering - Electronics and Communication Engineering
Jeppiaar Engineering College
MBA - Systems Management - Systems Management
University of Madras
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