Dynamic Counter Sales Representative with proven skills in customer relationship building, technical HVAC knowledge, and inventory management. Committed to driving customer satisfaction and ensuring operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Counter Sales Representative – HVAC Industry
TEAM AIR DISTRIBUTION
05.2025 - Current
Provide front-line sales support for contractors and customers by recommending HVAC parts, equipment, and supplies.
Demonstrate strong product knowledge of HVAC systems including compressors, thermostats, motors, and refrigerants.
Process transactions, invoices, and orders accurately using POS systems.
Assist customers with troubleshooting and identifying compatible replacement parts.
Maintain inventory accuracy through restocking, cycle counts, and coordination with warehouse staff.
Build strong customer relationships to drive repeat business and satisfaction.
Support sales teams with quotes, special orders, and large account needs.
Handle returns, exchanges, and warranty claims per company policy.
Logistics Specialist
U.S. NAVY
11.2024 - Current
Manage inventory control and supply chain operations, including procurement, storage, and distribution of equipment and materials supporting mission readiness.
Utilize Navy supply systems to track stock levels, process requisitions, and maintain accurate inventory and financial records.
Coordinate receipt, inspection, and issuance of supplies while ensuring compliance with military standards.
Maintain accountability of high-value equipment through audits, cycle counts, and documentation.
Prepare shipping documentation and coordinate domestic and international logistics operations.
Collaborate with cross-functional teams and vendors to ensure timely delivery of critical materials.
Supervise warehouse operations, ensuring safety compliance and efficient material handling.
Train junior personnel on logistics procedures and Navy regulations.
HVAC Warranty Technician
ABSOLUTE SERVICES
02.2024 - 08.2024
Develop solutions for complex HVAC issues and recommend system upgrades for efficiency.
Maintain detailed records of warranty claims and perform thorough inspections.
Implement cost-effective repairs to minimize downtime and improve customer satisfaction.
Collaborate with teams to streamline warranty processes and improve response times.
HVAC Technician/Installer
BRYANT HEATING AND COOLING
05.2020 - 01.2024
Diagnosed, repaired, and installed HVAC systems to maximize performance and efficiency.
Performed preventive maintenance to extend equipment lifespan.
Conducted system assessments and recommended energy-efficient solutions.
Maintained detailed documentation of system specifications and service history.
Water Treatment Specialist
U.S ARMY
03.2014 - 03.2022
Conducted water quality analysis to ensure compliance with safety standards.
Operated and maintained water treatment equipment for optimal performance.
Developed standard operating procedures for water treatment processes.
Trained and mentored junior personnel in maintenance protocols and safety practices.
Press Machine Operator
AUTONEUM
11.2018 - 04.2020
Operated and maintained press machines to ensure optimal production efficiency.
Monitored production quality, performing routine inspections and adjustments as needed.
Trained new operators on machine setup, safety protocols, and operational procedures.
Collaborated with engineering team to implement process improvements for enhanced productivity.
Machine Operator
VOSS CLARK
04.2019 - 10.2019
Operated and maintained production machinery to ensure optimal performance and efficiency.
Conducted quality inspections to verify adherence to safety and production standards.
Collaborated with team members to streamline workflows and reduce operational delays.
Trained new operators on machinery usage, safety protocols, and best practices.
Meat Processing Machine Operator
JTM FOODS
01.2017 - 04.2019
Operated machinery to ensure efficient production of food products.
Monitored equipment performance and conducted routine maintenance checks.
Collaborated with team members to streamline production processes.
Trained new operators on machine functions and safety protocols.
Team Member
ARBY'S
01.2014 - 03.2014
Prepared and assembled food orders efficiently to meet customer demand.
Maintained cleanliness and organization of workstations to ensure safety and compliance.
Provided exceptional customer service by addressing inquiries and handling transactions accurately.
Operated kitchen equipment safely while adhering to health regulations and company policies.