Jonathan Thompson
Noblesville
Summary
Dynamic leader with a proven track record at Pacers Sports & Entertainment, enhancing employee engagement through an inclusive environment. Expertise in risk management and conflict resolution, with a focus on establishing KPIs and ensuring compliance. Committed to driving operational excellence and safety across teams. Strong advocate for staff empowerment through targeted training and development initiatives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fieldhouse Command Manager
Pacers Sports & Entertainment
Indianapolis
2024.02 - Current
- Foster a positive and inclusive work environment, resulting in increased employee engagement
- Met compliance regulations and company policies with 100% accuracy
- Establish and monitor key performance indicators KPIs.
- Oversee all aspects of Command including radios, reports and Incidents.
Director of Security
SGWS
Indianapolis
2021.01 - Current
- Investigate Short on Trucks & Theft Investigations Statewide
- Work with multiple integrators for on-site security systems
- Maintain complete records of all security-related activities including incident reports, training logs, and system maintenance schedules.
- Provide consultation on physical site design improvements to reduce opportunities for criminal activity.
- Established emergency response plans for various scenarios such as fire, natural disasters, or active shooter events.
- Monitor surveillance equipment and alarms, promptly responding to any incidents or suspicious activity.
- Oversee access control systems, ensuring proper authorization and authentication for employees and visitors.
Reserve Police Officer
City of Lawrence
Indianapolis
2008.07 - 2023.11
- Rank of Sargent, overseeing a squad of Reserve Officers
- Respond to emergency police calls with professionalism
- Manage fleet of approximately 80 vehicles including planning general maintenance and repairs
- Prepare invoices and purchase orders for fleet vehicles
- Serve in a reserve (volunteer) capacity approximately 40-50 hours a month
Communications Supervisor
City of Lawrence
Indianapolis
2015.10 - 2021.01
- Team Leader of employees on shift
- Training Coordinator for all Communication Center employees
- Organize, plan and coordinate certifications for EMD, PTSI and CPR for Communication Center employees
- Oversee invoicing and purchase orders for certifications
- Answer and respond to emergency phone calls with professionalism
- Coordinate the response of police and fire personnel through clear, detailed communication
- In constant communication with Communications Director and Chief of Police to ensure consistent quality service with the Communications Center and local residents
- Remain up to date and implement industry standards for
- Develop and implement policies and procedures to improve efficiency and effectiveness
SWAT Team Member
City of Lawrence
Indianapolis
2015.06 - 2020.12
- Lead Officer for arrest team
- Lead Driver for the MRAP Swat Vehicle
- Participate in ongoing, monthly training to improve firearms skills, as well as situational awareness and securing suspects
- Provide inner perimeter security at crime scenes that the SWAT Team responds to
Dispatcher
City of Lawrence
Indianapolis
2004.11 - 2015.09
- Communicate clearly and professionally with those experiencing an emergency
- Coordinate response of emergency personnel including police and fire
Education
High School Diploma -
Cornerstone Christian Academy
Noblesville, Indiana1998-05
Skills
- Leadership and team management
- Detail-oriented approach
- Microsoft Office proficiency
- Clear communication skills
- Goal setting and achievement
- Risk management strategies
- Resource allocation expertise
- Emergency response planning
- Conflict resolution skills
- Financial management acumen
- Vendor management practices
- Staff training and development programs
- Operations management oversight
- Safety procedure compliance
References
- Jamon Jack, Sales Executive, Security 101, 317-861-8557, jjack@security101.com
- Jim Parish, Director of Safety and Security, Lawrence Twp School Corporation, 317-414-8810, jimparish@msdlt.k12.in.us
- John Ball, Vice President, Pacers Sports & Entertainment, 317-741-0793, JBall@Pacers.com
Awards
- Dispatcher of the Year, City of Lawrence, 2016
- Reserve Officer of the Year, City of Lawrence, 2015
Certification
- OSHA 30 Certification
- Wicklander Interrogation & Interview Certification
Timeline
Fieldhouse Command Manager
Pacers Sports & Entertainment
2024.02 - Current
Director of Security
SGWS
2021.01 - Current
Communications Supervisor
City of Lawrence
2015.10 - 2021.01
SWAT Team Member
City of Lawrence
2015.06 - 2020.12
Reserve Police Officer
City of Lawrence
2008.07 - 2023.11
Dispatcher
City of Lawrence
2004.11 - 2015.09
High School Diploma -
Cornerstone Christian Academy