Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Affiliations
Education and Training
Timeline
Generic

Jonathan Vishanth

Bangalore

Summary

Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Leader

Cognizant
Bengaluru
07.2023 - 04.2025
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Currently handling a team of 16.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new associates in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Maintained accurate records of employee attendance and task completion times.

POD Lead

Regalix
Bengaluru
09.2020 - 05.2023
  • Developed and implemented strategies to improve team performance.
  • Assisted in resolving conflicts between team members and provided support when needed.
  • Identified needs of customers promptly and efficiently.
  • Nested a team of 18 (On Job Training)

Social Media Consultant

CureFit
Bengaluru
07.2019 - 08.2020
  • Developed and implemented social media strategies for clients to increase brand awareness, engagement, website traffic and customer acquisition.
  • Collaborated with marketing teams to create promotional materials that can be used in social media campaigns.
  • Researched audience preferences and discover current trends in order to build effective strategies.
  • Maintained a strong online presence through blogs, forums and other interactive outlets.
  • Handleded escalations

Customer Care Advisor - Expedia

24/7.ai
Bengaluru
05.2016 - 12.2017
  • Helped customers with flight ticketing (booking, cancellation and changing tickets)
  • Helped with hotels and package bookings.
  • Worked on GDS systems like Amadeus and Worldspan.
  • Provided accurate, valid and complete information to customers by using the right methods and tools.
  • Resolved customer complaints via phone and email.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Followed up with customers to ensure their issues were resolved satisfactorily.

Education

Bachelor of Commerce -

Baldwin Methodist College - PU & Degree
01-2016

High School Diploma -

Cathedral Composite Pre-university College
03-2012

10th Grade -

Stracey Memorial School
03-2010

Skills

  • Quality Improvement
  • Complaint resolution
  • Client Service
  • Team Supervision
  • Mentoring
  • Technical Support
  • Coaching
  • Evaluating Employee Work
  • Giving Constructive Feedback
  • SOP Adherence
  • Onboarding and Orientation
  • Conflict Resolution
  • Problem-Solving
  • Goal Setting
  • Overseeing Daily Activities
  • Performance Improvement

Accomplishments

  • Best Team Lead across Amer (Cognizant)
  • Received a promotion within 6 month at CureFit from customer support representative to social media consultant
  • Received multiple agent of the month and quarter at 24/7.ai

Languages

English
First Language
Tamil
Beginner
A1
kannada
Beginner
A1

Certification

  • Certified Digital Marketer
  • Certified Trader

Affiliations

  • Swimmer
  • Love to play cricket
  • Trained martial artist (taekwondo)
  • Love music
  • A big time foodie

Education and Training

other,other,other

Timeline

Team Leader

Cognizant
07.2023 - 04.2025

POD Lead

Regalix
09.2020 - 05.2023

Social Media Consultant

CureFit
07.2019 - 08.2020

Customer Care Advisor - Expedia

24/7.ai
05.2016 - 12.2017

Bachelor of Commerce -

Baldwin Methodist College - PU & Degree

High School Diploma -

Cathedral Composite Pre-university College

10th Grade -

Stracey Memorial School

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Jonathan Vishanth