Jonathon McGowen
Plymouth
Summary
Resourceful professional in logistics and distribution management, known for high productivity and efficient task completion. Possess key skills in supply chain coordination, inventory management, and regulatory compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Security Officer
Yogi Bear's Jellystone Camping Resort
Plymouth
04.2024 - 09.2025
- Monitored resort premises to ensure guest and staff safety.
- Responded to incidents and provided assistance during emergencies.
- Patrolled grounds regularly to deter unauthorized access or behavior.
- Enforced resort policies and regulations for a secure environment.
- Assisted guests with safety concerns and guidance on procedures.
- Collaborated with local law enforcement during safety assessments.
- Conducted routine inspections of facilities to identify potential hazards.
- Maintained accurate records of incidents and security activities daily.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Performed first aid and CPR when necessary during emergency situations.
Supervising Manager
Wings Etc
Plymouth
06.2024 - 07.2025
- Supervised staff to ensure high-quality service and customer satisfaction.
- Managed inventory levels to maintain adequate supplies and reduce waste.
- Trained new employees on operational procedures and customer interaction techniques.
- Enforced health and safety standards across all work areas for compliance.
- Resolved customer complaints promptly to enhance overall dining experience.
- Oversaw daily operational functions to ensure smooth restaurant operations.
- Implemented process improvements to streamline workflow and boost productivity.
- Implemented strategies to improve customer satisfaction ratings from surveys conducted by the company.
- Monitored team performance, identified areas for improvement, and provided constructive feedback to staff members.
- Managed payroll processing, ensuring accuracy of hours worked and pay rates.
- Ensured compliance with health and safety regulations within the department.
- Assisted in resolving any conflicts between team members or customers.
- Identified areas where additional resources were needed in order to meet targets set out by management.
- Provided guidance to new hires during onboarding process.
- Developed and implemented policies and procedures to ensure that the team had a clear understanding of their roles and responsibilities.
- Supervised daily cash operations and ensured accurate cash handling procedures.
- Trained and mentored new cashiers on customer service protocols and register systems.
- Conducted regular audits of cash drawers to ensure compliance with company policies.
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Trained new cooks on food safety and kitchen procedures.
- Managed inventory by tracking supplies and ordering as needed.
- Conducted regular meetings with kitchen staff to discuss menu changes, customer feedback and operational issues.
- Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
Customer Service Representative
Indratech
Elkhart
04.2022 - 08.2024
- Resolved issues through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in the system.
- Developed custom applications using Microsoft Dynamics 365 for improved business processes.
- Troubleshot and resolved technical issues within Microsoft Dynamics 365 environment.
- Entered data into company database accurately and efficiently.
- Maintained organized electronic and paper filing systems for easy retrieval.
- Verified data accuracy by cross-referencing with source documents.
- Processed incoming information requests from various departments promptly.
- Collaborated with team members to improve data entry workflows and protocols.
- Conducted regular audits of data entries to ensure compliance with standards.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Supported management by generating routine reports based on collected data.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Transferred data from hard copies to digital databases, organizing information in new formats.
Shipping and Receiving Supervisor
Indratech
Elkhart
04.2019 - 01.2024
- Trained staff on safety protocols and best practices in warehouse management.
- Managed inventory levels using warehouse management systems for accuracy.
- Supervised daily shipping and receiving operations to ensure timely processing.
- Managed documentation for incoming and outgoing shipments.
- Processed orders using warehouse management systems efficiently.
- Processed incoming shipments and verified accuracy against packing lists.
- Organized inventory in the warehouse for efficient retrieval and storage.
- Handled outbound shipping by preparing packages and coordinating carrier pickups.
- Oversaw receiving operations, inspecting shipments for accuracy and quality.
- Coordinated inventory control processes to maintain accurate stock levels.
- Coordinated logistics with carriers to ensure timely shipments and deliveries.
- Trained staff on safety protocols and best practices for handling materials.
- Communicated with vendors to resolve discrepancies in shipments promptly.
- Conducted regular audits of shipping and receiving procedures for compliance.
- Identified areas of improvement within the department and developed solutions accordingly.
- Analyzed customer order data to identify trends in demand for certain products or services.
- Created policies, procedures and systems to ensure efficient flow of goods throughout the organization.
- Researched different carriers' rates and negotiated discounts with them when appropriate.
- Collaborated closely with accounting department regarding invoicing discrepancies between vendors and customers.
- Conducted regular inspections of equipment used in warehouse operations to ensure proper functioning.
- Negotiated contracts with vendors to maximize cost savings on supplies and services related to shipping and receiving activities.
- Evaluated performance metrics regularly in order to make informed decisions about resource allocation.
- Trained staff members on best practices related to safe handling of fragile items during shipping and receiving process.
- Assisted in developing budget plans for purchasing necessary supplies such as packaging materials.
- Coordinated with other departments within the organization regarding product availability for orders placed by customers.
- Provided guidance and support when resolving issues related to damaged or lost packages.
- Directed and managed the receiving, warehousing, inventory control, distribution and shipping operations.
- Developed tracking system for monitoring shipment status from origin to destination.
- Scheduled delivery routes for trucks carrying outbound shipments based on time-sensitive customer requirements.
- Implemented new technologies such as barcoding systems to improve accuracy in tracking shipments.
- Established partnerships with suppliers to streamline freight forwarding processes.
- Supervised a team of warehouse personnel to ensure that all incoming and outgoing shipments were processed accurately and efficiently.
- Maintained detailed records of receipts, shipments and inventory levels on a daily basis.
- Monitored stock levels and identified potential supply chain problems before they arose.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Prepared inventory for shipment by attaching tags and labels.
- Identified opportunities to reduce cost and improve productivity.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Handled departmental scheduling to maintain proper staffing for shifts.
Education
Some College (No Degree) - Business
Post University
Waterbury, CTSkills
- Customer service
- Team building
- Inventory management
- Problem solving
- Conflict resolution
- Communication skills
- Time management
- General security
- Criminal investigations
- Security systems
- Superior customer service
- Forklift operation
- Freight coordination
- Pallet jack use
- Warehouse layout understanding
- Cost reduction strategies
- Heavy lifting
- Order logging
- Teamwork and cooperation
- Shipping and receiving
- Certified forklift driver
- US Driver's license
- Data entry
- Process improvement
- Material testing
- Recordkeeping
- OSHA compliance
- Database management
- Quality control
- Skilled in [software]
- Financial budgeting
- Financial management
Timeline
Supervising Manager
Wings Etc
06.2024 - 07.2025
Security Officer
Yogi Bear's Jellystone Camping Resort
04.2024 - 09.2025
Customer Service Representative
Indratech
04.2022 - 08.2024
Shipping and Receiving Supervisor
Indratech
04.2019 - 01.2024
Some College (No Degree) - Business
Post University