Jonette S. Landry
Marion
Summary
My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable professional, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a motivated trainer eager to help advance the knowledge, skills and abilities of clientele in order to meet their career goals. Engaging and hands on with more than 12 years experience.
Overview
25
25
years of professional experience
Work History
911 Dispatcher/Trainer
Whitley County Sheriff Department
09.2019 - Current
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Maintained accurate and up to date documentation for new dispatch trainees as required by local and state guidelines.
- Entered warrants and protective orders into county, state and federal computer systems in a time sensitive manner.
- Obtained and documented sensitive and confidential information into the county system database.
911 Emergency Dispatcher
Brown County Sheriff Department
04.2011 - 09.2019
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
Salon Manager/Stylist Sales Associate
Classico Family Hair
07.1999 - 04.2011
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Advised client base of new products and seasonal fashions to increase store sales.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Fostered inclusive environment to make customers feel welcomed.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate of Science - Medical Coding And Insurance Billing
Harrison College - Indianapolis
Lafayette, IN09.1995
High School Diploma -
Marion High School
Marion, IN06.1990
Skills
- Adult / Child/ Infant CPR and First Aid Certified
- Information Documentation
- Medical Emergency Response
- Conflict Resolution
- Secure Sensitive Information
- Customer Needs Assessments
- Verbal and Written Communication
- Quality Assurance Requirements
- Data Entry
- Teamwork and Collaboration
- Departmental Support
- Complete Official Forms
- Prioritizing Effectively
Timeline
911 Dispatcher/Trainer
Whitley County Sheriff Department
09.2019 - Current
911 Emergency Dispatcher
Brown County Sheriff Department
04.2011 - 09.2019
Salon Manager/Stylist Sales Associate
Classico Family Hair
07.1999 - 04.2011
Associate of Science - Medical Coding And Insurance Billing
Harrison College - Indianapolis
High School Diploma -
Marion High School
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