Joni Prince
Fatehabad
Summary
Bringing strong leadership and communication skills, I excel in coordinating team efforts to meet targets. With a knack for problem-solving and proactive a proactive approach, I foster positive work environment environment that motivates colleagues. My background in various roles has honed ability to adapt quickly and manage multiple tasks efficiently.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Shift Manager
Bread Talk
Chandigarh
2024.06 - Current
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Coordinated with kitchen and front-of-house teams to maintain seamless service during peak hours.
Brista
Cinnabon
Chandigarh
2023.03 - 2024.06
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Cleaned and sanitised work areas, utensils and equipment.
- Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
Training Agg.
Domino's Pizza
Chandigarh
2020.02 - 2023.03
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Trained and mentored employees to maximise team performance.
- Prepared range of written communications, documents and reports.
Cashier
Endless Pizza
Moga
2017.03 - 2019.06
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Maintained neat and clean shop floor and storage areas.
- Used POS machines to scan items and process transactions.
- Monitored stock levels at checkout areas, requesting restocks to avoid shortages.
Education
10th pass -
NIOS Board
10+2th pass -
NIOS Board
Basic Knowledge of Computer -
Skills
- Customer service
- Team coordination
- Cash handling
- Staff training
- Problem resolution
- Inventory management
- Sales reporting
- Order processing
- Basic accounting
Languages
Hindi
English
Punjabi
Personal Information
Father's Name: Mr. Ajaib Singh
Custom
I declare that all the above information provided by me is true & correct to the best of my knowledge.
Timeline
Shift Manager
Bread Talk
2024.06 - Current
Brista
Cinnabon
2023.03 - 2024.06
Training Agg.
Domino's Pizza
2020.02 - 2023.03
Cashier
Endless Pizza
2017.03 - 2019.06
10th pass -
NIOS Board
10+2th pass -
NIOS Board