Jonnalagadda LAKSHMANA RAJU
Hyderabad
Summary
Senior Manager with extensive experience at ArjoHuntleigh Health Care, specializing in revenue growth and customer satisfaction. Skilled in troubleshooting electrical, electronic, and biomedical equipment systems, while promoting team collaboration and motivation. Proven ability to enhance technical support protocols, leading to improved service delivery across South India and beyond.
Overview
19
19
years of professional experience
Work History
Senior Manager
ArjoHuntleigh Health care India Pvt Ltd
Hyderabad
12.2012 - Current
- Manages service responsibilities across the South East India States of Andhra Pradesh, Telangana, Tamilnadu, Kerala, Karnataka, Bhubaneswar, Kolkata and neighboring Countries of South India and East India.
- Focusing on improving revenue generation to the organization in the above-mentioned regions.
- Utilizing the best of my skill set to witness maximum customer satisfaction rates.
- Identifying, developing, enhancing, emphasizing and timely application of novel and current technical support protocols to better serve the clients at faster pace.
- Teaching and motivating sub-ordinates to keep up their energy levels for unparalleled and uninterrupted service at all situations.
- Interacting and strengthening relationships with distributors for more business to the organization.
- Constantly communicating with sales team for concurrent updates on service issues.
Service Engineer
TESS Medical Systems PVT Ltd
Hyderabad
09.2007 - 08.2009
- Provided comprehensive medical services as a franchise partner with SKANRAY and ALLENGERS MEDICAL.
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Implemented operational protocols to enhance service efficiency and effectiveness.
- Managed client relationships to ensure satisfaction and retention.
Service Engineer
Medisun Medical Products
Hyderabad
04.2006 - 08.2007
- Managed service franchise operations for BPL Healthcare, BBRAWN.
- Oversaw team performance to ensure high-quality healthcare delivery.
- Streamlined processes to enhance efficiency in service provision.
- Coordinated training programs for staff development and compliance.
- Maintained client relationships to promote brand loyalty and satisfaction.
- Implemented marketing strategies to increase franchise visibility and growth.
- Analyzed performance metrics to drive continuous improvement initiatives.
Education
B.TECH - Electronics & Communication Engineering
JNTU
HyderabadDiploma - Bio-Medical Engineering
SBTET (A.P)
SSC -
SSC (A.P)
Skills
- Basic computer knowledge
- MS Office
- Troubleshooting of Electrical, Electronics and biomedical equipment's
- Operating Systems (Windows 8, Windows 7, Windows XP)
- OT equipment (OT tables, OT lights, light sources, suction machines, heart-lung machines, IABP)
- ICU equipment (monitors, defibrillators, ventilators, ECG machines)
- Steam sterilizers (Getinge HS4410, HS6613, HS6617)
- Plasma sterilizers
- ETO sterilizers
- Pneumatic Tube Systems
- Pressure ulcer, DVT prevention
- Fetal monitors
- Lifters
Accomplishments
- Nominated as the best service engineer at ARJOHUNTLEIGH in 2013
- I got additional responsibility for the Southern regions for technical support in 2013
- I was selected as a role model for GETINGE GROUP in 2016
- Promoted Senior manager- Arjo for South, East India, Sri Lanka, Maldives, Bangladesh and Bhutan, 2020
Role Responsibilities
- Manages service responsibilities across the South East India States of Andhra Pradesh, Telangana, Tamilnadu, Kerala, Karnataka, Bhubaneswar, Kolkata and neighboring Countries of South India and East India
- Focusing on improving revenue generation to the organization in the above-mentioned regions
- Utilizing the best of my skill set to witness maximum customer satisfaction rates
- Identifying, developing, enhancing, emphasizing and timely application of novel and current technical support protocols to better serve the clients at faster pace
- Teaching and motivating sub-ordinates to keep up their energy levels for unparalleled and uninterrupted service at all situations
- Interacting and strengthening relationships with distributors for more business to the organization
- Constantly communicating with sales team for concurrent updates on service issues
Personal Information
- Date of Birth: 07/24/88
- Gender: Male
- Nationality: Indian
Languages
- Telugu
- English
- Hindi
Disclaimer
I, J Lakshmana Raju hereby declare that the information furnished above is true to the best of my knowledge., 07/27/22, Hyderabad
Fields Of Interests
- Electrical and electronic Equipment's maintenance
- Electronic media
- Health care Industry sales and service
- Print media
- New technologies
Parents
- Muneswara Rao
- Anasuya Devi
Timeline
Senior Manager
ArjoHuntleigh Health care India Pvt Ltd
12.2012 - Current
Service Engineer
TESS Medical Systems PVT Ltd
09.2007 - 08.2009
Service Engineer
Medisun Medical Products
04.2006 - 08.2007
B.TECH - Electronics & Communication Engineering
JNTU
Diploma - Bio-Medical Engineering
SBTET (A.P)
SSC -
SSC (A.P)
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