Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Social - Link
Experience
Timeline
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Mohammad Athik Jonnavaram

Mohammad Athik Jonnavaram

Bengaluru

Summary

To obtain a position where my technical knowledge and soft skills would be well utilized and an opportunity for value based growth and career advancement while contributing handsomely to the organization. Talented Support Engineer adept at applying abilities, drive, and technical skills to deliver positive impact. Proactive and hardworking team player with focused mentality and rigorous approach.

Overview

5
5
years of professional experience

Work History

Desktop Support Engineer & Logistic Executive

PC Solutions / American Express Pvt Ltd
Bangalore
02.2023 - 08.2024
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Implemented security measures such as antivirus protection to protect against malicious attacks.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Collaborates and communicates with logistics technicians, customer service representatives, quality personnel, and others involved in the shipment and receipt of products about information related to the shipment.
  • Compiles carrier and route assignments.
  • Tracks, traces, and updates the status of shipments.
  • Successfully conducts and completes all assigned trainings.
  • Participates in continuous improvement training and trains others.
  • Oversees hazardous waste storage areas, hazardous waste documentation, equipment, and procedures.
  • Understands and follows proper spills and emergency cleanup procedures.
  • Prepares hazardous waste shipments, including proper labeling of all hazardous waste.
  • Provides additional backup support for shipping and receiving departments.

Desktop Support Engineer

Radical Minds
04.2022 - 02.2023
  • Giving support to the users & support staff.
  • Configured user accounts, permissions and passwords according to company policies.
  • Attended customer service meetings to address any ongoing issues or concerns.
  • Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
  • Created detailed documentation for IT processes, procedures and troubleshooting steps.

Desktop Support Engineer

NTech Skill developer
02.2020 - 08.2021
  • Troubleshoot all hardware related issues
  • Installation of Windows server 2008 and 2012
  • Providing support by Handling employee queries related to networking.

Education

B.Sc -

yogi vemana university
01.2018

XIIth -

01.2014

Xth -

01.2012

Skills

  • Helpdesk Management
  • Asset Management
  • IT Hardware Engineer
  • Installation
  • Desktop Engineering
  • Windows Troubleshooting
  • Computer Assembling
  • Configuration
  • Windows Administration
  • Desktop Administration
  • Hardware Installation Technician
  • Active Directory Support
  • Logistics Management
  • Networking
  • End-user support
  • Application installations
  • Windows Operating System
  • Troubleshooting and diagnosis

Hobbies and Interests

Quick Learner, hardworking, Team management skills

Languages

  • English
  • Telugu
  • Hindi

Social - Link

https://www.linkedin.com/feed/?trk=onboarding-landing

Experience

Total Experience: 3 Years 7 Months

Timeline

Desktop Support Engineer & Logistic Executive

PC Solutions / American Express Pvt Ltd
02.2023 - 08.2024

Desktop Support Engineer

Radical Minds
04.2022 - 02.2023

Desktop Support Engineer

NTech Skill developer
02.2020 - 08.2021

B.Sc -

yogi vemana university

XIIth -

Xth -

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Mohammad Athik Jonnavaram