Joohi Ranjana

• Key Roles:
• ● Collaboration with Sales and Operations Teams: Played a pivotal role in collaborating closely with the Sales and Operations teams to ensure the accurate and timely updating of fastag details, facilitating seamless operations and customer satisfaction.
• ● Coordination for Vehicle Class Mapping: Orchestrated coordination efforts with stakeholders to ensure the correct mapping of vehicle classes with fastag, ensuring compliance with regulatory requirements and enhancing customer experience.
• ● Resolution of Daily Complaints and Debit Adjustments: Acted as a central point of contact, coordinating with the Bank Team and Key Area Managers across PAN India to promptly resolve daily complaints and address debit adjustments, fostering strong relationships and mitigating operational challenges.
• ● Preparation of MIS Reports: Demonstrated proficiency in preparing comprehensive MIS reports, leveraging data insights to drive informed decision-making and strategic planning, thereby enhancing operational efficiency and performance tracking.
• ● Assistance in Internal Audit Processes: Provided valuable support in internal audit processes, assisting in the examination of operational procedures, identifying areas for improvement, and presenting audit reports that accurately reflected audit results, ensuring compliance and adherence to established standards.
• ● Automation of Reporting Processes: Implemented automated reporting systems, streamlining data collection, analysis, and presentation processes, thereby improving efficiency, reducing manual workload, and enhancing the accuracy and timeliness of reports.
• My Achievements:
• 1. Rewarded with cash vouchers for being Rockstar of the consecutive Year (2022’).

Key Role:

● Social Media Escalations: Monitor and respond to customer inquiries, complaints, and comments on social media platforms regarding fastag issues.

● Technical Support: Address technical issues reported by customers, gather necessary information, and escalate to IT or technical support teams for resolution.

● Assignment Management: Receive and handle assignments for fastag related issues or requests, ensuring prompt and accurate resolution.

● fastag Replacement: Process requests for fastag replacements, coordinate delivery, and ensure proper documentation and tracking. ● Document Validation: Verification for authenticity and accuracy of documents submitted by customers for fastag application.

Key Roles:

● KYC Validation: Verification and validation of Know Your Customer (KYC) documents submitted by customers for compliance with regulatory requirements.

● Customer Query Resolution: Address customer inquiries, concerns, and complaints in a timely and efficient manner to ensure satisfaction and retention.

● Audit: Participation in internal audits to ensure adherence to company policies, procedures, and regulatory standards.

● Investigation: Conduct thorough investigations into customer issues, discrepancies, or complaints to identify root causes and implement corrective actions.

● Escalation: Handle escalations from customers or internal stakeholders, taking necessary steps to resolve issues promptly and effectively.

Key Roles:

● KYC Validation: Verification and validation Know Your Customer (KYC) documents submitted by customers for compliance with regulatory requirements.

● Customer Query Resolution: Address customer inquiries, concerns, and complaints in a timely and efficient manner to ensure satisfaction and retention.

● Audit: Participation in internal audits to ensure adherence to company policies, procedures, and regulatory standards.

● Investigation: Conduct thorough investigations into customer issues, discrepancies, or complaints to identify root causes and implement corrective actions.

● Escalation: Handle escalations from customers or internal stakeholders, taking necessary steps to resolve issues promptly and effectively.

My Achievements:

1. Rewarded with Star bucks cash voucher for achieving maximum number of kyc documents validation with zero error and promoted to audit team.