Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Interests
Reading Books
Internship
Timeline
Generic
Jophy Emson

Jophy Emson

Student
Bengaluru

Summary

Adept in information management and renowned for exceptional customer service, I enhanced data security and efficiency at Just Dial and The Blue Ridge Pet Specialty Healthcare. My strategic planning and teamwork propelled advancements in information retrieval and fostered a collaborative environment, significantly improving client satisfaction and operational workflows.

Overview

1821
1821
years of professional experience
5
5
years of post-secondary education
5
5
Languages

Work History

Information Retrieval Officer

Just Dial
Bengaluru
05.202 - 09.202
  • Maintained strict confidentiality regarding sensitive client data, adhering to company policies and legal requirements at all times.
  • Facilitated cross-functional team collaboration, streamlining information sharing and enhancing overall efficiency.
  • Assisted in the development of internal policies and procedures related to information retrieval and data management.
  • Evaluated and recommended new information resources, staying current with industry trends and advancements.
  • Developed expertise in specific industries or subject areas, becoming a valuable resource for colleagues and clients alike.
  • Provided exceptional customer service by promptly responding to inquiries and addressing any concerns or issues that arose during the retrieval process.
  • I used to manage on an average of 300 to 400 calls a day.

Front Office Manager

The Blue Ridge Pet Speciality Healthcare And Resea
Bengaluru
07.202 - 02.2022
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.

Education

Bachelor of Legislative Law - Law

Ramaiah College of Law
Bengaluru, India
09.2020 - 07.2025

Skills

Information Management

Advanced Research Techniques

Information Security

Machine Learning

Strategic Planning

Teamwork and Collaboration

Customer Service

Accomplishments

  • In my 2nd PUC I was ranked 2nd in the whole college for the Pre University Board exams having 95.17 percent.
  • In 2022, for the debate competition held in Presidency University, Bengaluru, I was awarded for

"Best Proposition".




Additional Information

  • I am the Student Convenor in my college for the Centre for Disability Law and Policy for the academic year 2024-25 and was the Co-Convenor of the same centre for the academic year 2023-24 during which I have taken sessions, training programs to students of various courses on the aspects of Disability Law and conducted outreach programs for the same. I also had the opportunity to organize and conduct various event for the centre as well as for other clubs.
  • I was the youth secretary in Morth Mariyam Jacobite Syrian Orthodox Church from the period of February 2024 to September 2024 during which I was able to lead and organise various charity and other events for the youth of the church in and outside the church.
  • I also take classes on personal growth especially in spiritual context for people in various age groups and other training programs.
  • I take classes for Syriac Language and liturgy for people in various age groups.

Interests

I like pubic speaking and am very confident for the same

I like research related works which keeps me engaging and curious about the subject matter that I research about

I like watching podcasts, documentaries, interviews of great personalities and brands to learn and understand their achievements and success stories

Reading Books

I like reading mainly non fictional books which gives me a sense of knowledge and facts as to what happens around me. My reading capability is on a normal day I can finish upto 50 pages with proper in depth understanding of the subject matter of the subject.

Internship

  • I have interned for a month under the NGO Association of People with Disability, Bengaluru on November 2023. During my internship at APD, I supported various projects focused on empowering individuals with disabilities. My responsibilities included assisting with program management, facilitating training sessions, and conducting research on inclusive practices. This experience enriched my understanding of disability rights and advocacy.
  • I have interned under District Legal Services Authority, Bengaluru on April 2024. During my internship at DLSA, Bengaluru, I assisted in providing free legal aid and awareness to marginalized communities. My responsibilities included case documentation, client counseling, and supporting legal literacy programs. This experience enhanced my knowledge of legal processes and my commitment to social justice.

Timeline

Bachelor of Legislative Law - Law

Ramaiah College of Law
09.2020 - 07.2025

Front Office Manager

The Blue Ridge Pet Speciality Healthcare And Resea
07.202 - 02.2022

Information Retrieval Officer

Just Dial
05.202 - 09.202
Jophy EmsonStudent