Jophy James

Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.
Results: Delivered industry-leading software that saved clients millions of dollars, shortened processes from weeks to minutes

• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

• Mentored and guided employees to foster proper completion of assigned duties.
• Led team of 12 members while providing exceptional customer service.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Implemented new working processes which delivered continued improvements.
• Conducted regular reviews of operations and identified areas for improvement.
• Assisted in recruitment to build team of top performers.

• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Checked in with employees about existing systems and preferences to optimize updates and achieve success.
• Managed and monitored all installed systems for highest level of availability.
• Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
• Installed, configured, tested and maintained operating systems, application software and system management tools.

• Gathered and defined customer requirements to develop clear specifications for project plans.
• Delivered and maintained scalable system architecture to support high-availability Internet site with various internal applications.
• Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
• Coordinated with project management staff on database development timelines and project scope.