Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Andrews

Indianapolis,IN

Summary

Dynamic Dispatcher with a proven track record at Smile More Logistics, excelling in conflict resolution and customer service. Adept at real-time problem-solving and decision-making, I effectively managed delivery operations and trained new team members, ensuring high standards and fostering professional relationships. Committed to enhancing service quality and operational efficiency.

Overview

12
12
years of professional experience

Work History

Dispatcher

Smile More Loigstics
08.2023 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Directed dispatching, routing, and tracking of 60 fleet vehicles.

Dispatcher

Dependable Courier Corp
09.2020 - 08.2023
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of 70 fleet vehicles.

Automotive Technician

D & S Automotive
01.2014 - 08.2020
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Managed approximately 20-30 incoming calls daily from customers providing feedback and customer service requests.

Education

High School Diploma -

Warren Central
Indianapolis, IN
05-2005

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Problem-solving
  • Attention to detail
  • Conflict resolution
  • Multitasking Abilities

Timeline

Dispatcher

Smile More Loigstics
08.2023 - Current

Dispatcher

Dependable Courier Corp
09.2020 - 08.2023

Automotive Technician

D & S Automotive
01.2014 - 08.2020

High School Diploma -

Warren Central

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Jordan Andrews