Jordan Marquez
Edinburgh
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Skilled in staff training and effective communication, I enhanced operational efficiency and maintained high safety standards. Recognized for problem-solving abilities, I consistently improved customer satisfaction and streamlined processes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Manager
MDonald's
Edinburgh, IN
08.2022 - Current
- Directed daily operational activities to ensure efficiency and productivity.
- Monitored staff performance to ensure adherence to assigned tasks.
- Monitored food safety protocols on a daily basis.
- Maintained cleanliness and organization of workspace during customer interactions.
- Managed daily cash handling and deposit processes with precision.
Crew Member
McDonald's
Edinburgh, IN
03.2022 - 08.2022
- Provided exceptional customer service in fast-paced environment.
- Operated cash register and processed transactions accurately.
- Prepared food items following quality and safety standards.
- Maintained cleanliness of dining area and kitchen facilities.
Receiving Associate
Lowe's Distribution
North Vernon, IN
08.2020 - 06.2021
- Unloaded and organized incoming shipments to ensure efficient inventory management.
- Inspected products for quality assurance, minimizing discrepancies and reducing returns.
- Operated warehouse equipment safely, adhering to all safety protocols and guidelines.
- Assisted in maintaining accurate inventory records using electronic tracking systems.
Receiving Associate
Amazon
Whiteland, IN
07.2020 - 08.2020
- Executed unloading operations for products to ensure timely inventory replenishment.
- Oversaw product counting and verification during unloading from trucks.
- Organized and filed documents systematically within the database.
- Executed thorough cleaning procedures upon task completion each day.
Beauty Sales Associate
Target
Columbus in
06.2019 - 07.2020
- Assisted customers in selecting beauty products, enhancing shopping experience through personalized recommendations.
- Maintained product displays and inventory levels, ensuring compliance with merchandising standards.
- Collaborated with team members to execute promotional events, increasing customer engagement and sales.
- Provided support during checkout processes, ensuring efficient transactions and customer satisfaction.
Crew Member
McDonald's
Bloomington, IN
12.2017 - 04.2018
- Assisted team members during peak hours to ensure efficiency.
- Followed procedures for inventory management and stock rotation.
- Engaged with customers to address inquiries and enhance satisfaction.
- Collaborated with team to uphold McDonald's operational standards.
Customer Service Representative
Bloom
Bloomington, IN
08.2017 - 12.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and procedures.
- Processed customer orders accurately using CRM systems to ensure timely delivery.
- Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
Key Holder
Cork Liquor
Columbus IN
08.2016 - 08.2017
- Managed inventory levels, ensuring product availability for customers.
- Assisted in training new staff on operating procedures and customer service standards.
- Conducted cash handling and register operations during peak hours.
- Maintained store cleanliness and organization to enhance customer experience.
Assembly Line Worker
Elwood Staffing
Columbus IN
10.2014 - 07.2015
- Operated machinery to assemble components efficiently and accurately.
- Conducted quality checks to ensure product standards were met consistently.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Trained new employees on safety protocols and assembly techniques effectively.
Crew Member
McDonald's
Nashville, IN
08.2014 - 10.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Cashier
Gillmans Home Center
Edinburgh, IN
06.2014 - 10.2014
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained accurate cash drawer by performing regular cash reconciliation.
- Ensured store cleanliness and organization to promote a welcoming environment.
Education
High School Diploma -
Brown County High School
Nashville, IN2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Clear communication
- Safety procedures
- Work prioritization
- Effective communication
- Computer skills
- Teamwork and collaboration
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Customer relationship management
- Negotiation and conflict resolution
- Good judgment
- Active listening
- Problem-solving aptitude
Timeline
Manager
MDonald's
08.2022 - Current
Crew Member
McDonald's
03.2022 - 08.2022
Receiving Associate
Lowe's Distribution
08.2020 - 06.2021
Receiving Associate
Amazon
07.2020 - 08.2020
Beauty Sales Associate
Target
06.2019 - 07.2020
Crew Member
McDonald's
12.2017 - 04.2018
Customer Service Representative
Bloom
08.2017 - 12.2017
Key Holder
Cork Liquor
08.2016 - 08.2017
Assembly Line Worker
Elwood Staffing
10.2014 - 07.2015
Crew Member
McDonald's
08.2014 - 10.2014
Cashier
Gillmans Home Center
06.2014 - 10.2014
High School Diploma -
Brown County High School